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Service Technician

2 months ago

Fort Worth, Texas, United States Numotion Full time

About Numotion

Numotion is a leading provider of Complex Rehabilitation Technology, dedicated to helping individuals with mobility needs live more freely. Our team is committed to delivering exceptional service and support to our customers.

Job Summary

We are seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for visiting clients' homes to troubleshoot, diagnose, and repair electronic and/or mechanical components for mobility equipment. You will also communicate with customers regarding concerns and resolutions, train and educate customers and caregivers in the proper use, care, and safety of equipment, and follow up with customers to ensure customer satisfaction.

Key Responsibilities

  • Visit clients' homes to troubleshoot, diagnose, and repair electronic and/or mechanical components for mobility equipment
  • Communicate with customers regarding concerns and resolutions
  • Train and educate customers and caregivers in the proper use, care, and safety of equipment
  • Follow up with customers to ensure customer satisfaction
  • Work with manufacturers' tech support to troubleshoot and identify required parts for repairs
  • Work with customer service team to coordinate daily routes and coordinate order processing
  • Complete necessary documents in a timely and accurate manner

Requirements

  • Drive to provide best-in-class service to our partners and customers
  • Ability to communicate effectively through electronic devices
  • Possess a valid State Driver's License with an acceptable driving record
  • Ability to learn in-house operational systems
  • Experience using hand and power tools
  • Mechanical and situational problem-solving abilities
  • Ability to utilize basic electronic devices
  • Organizational skills
  • High School diploma/GED or equivalent work experience

What We Offer

At Numotion, we offer competitive compensation packages, including medical, dental, and vision insurance, short and long-term disability, a 401K plan, and life insurance.