Senior Technical Product Manager

4 days ago

Scottsdale, Arizona, United States Dutch Bros. Full time
About Dutch Bros.

Dutch Bros is a dynamic and growing company that puts people first in everything we do. We're committed to building a compelling future while making a massive difference in the lives of our customers and communities.

Job Overview:

We're seeking a highly motivated and experienced Senior Technical Product Manager to join our Product team. As a key member of our team, you'll work closely with cross-functional stakeholders to define and prioritize features that provide a best-in-class experience for our customers, Broistas, and everyone who engages with our brand.

Key Responsibilities:
  • Assume strategic value, usability, and performance of one or more technology platforms, including the Dutch Bros Mobile App, CRM, CDP, Loyalty, Restaurant Technology, and Customer Engagement Platforms.
  • Lead efforts in defining product vision, goals, and strategic roadmaps across your product domain.
  • Collect, analyze, and prioritize feedback from customers, stakeholders, and other teams to shape requirements, features, and end products.
  • Effectively manage expectations by partnering closely with marketing, operations, and technical teams to ensure that all perspectives are heard, and product decisions, deliverables, and timelines are proactively communicated.
  • Act as a technology steward and develop deep technology understanding by working closely with development teams to provide guidance, clarification, and support throughout the product development lifecycle.
  • Collaborate with user experience (UX) designers and usability experts to ensure that IT solutions provide an intuitive and user-friendly experience for our Broistas and digital customers.
  • Lead innovation by gathering market research and competitive analysis to identify emerging trends, assess industry competition, and recommend strategies for maintaining a competitive edge in the QSR space.
  • Lead delivery and execution of the Product roadmap, including planning and coordinating all aspects of product releases, ensuring smooth transitions and minimal disruption to end-users.
  • Oversee definition of and report on key performance indicators (KPIs) and metrics to monitor the effectiveness and adoption of technical solutions.
Requirements:
  • Minimum of 8 years of experience in the QSR, Retail, or Technology industry required, preferably with experience in digital products.
  • 3-5 years of experience specifically in Product Management using Agile/Scrum methodology required.
  • Bachelor's Degree in a Related Field (Business, Business Information Systems, Information Technology, Marketing, etc.) preferred.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  • Expertise in product management, and product and software development life cycles.
  • Understanding of product strategy development and roadmapping tools.
  • Experience with market research tools and techniques.
  • Strong analytical and problem-solving skills, with the ability to translate business needs into actionable product requirements, while also condensing complex technical concepts into non-technical language for stakeholders.
  • Knowledge of data analysis and reporting tools.
  • Experience working with consumer-facing mobile application development preferred.
  • Experience with Customer Engagement platforms such as Loyalty, CDP, CRM, Marketing Automation, Messaging, Online Ordering, etc. preferred.
  • Experience with UI/UX design, and tools such as G Suite, JIRA, Mural, Monday.com preferred.
  • Experience overseeing product releases for in-house and SaaS solutions preferred.
  • Certifications in product management are a plus.
Location and Compensation:

This position is based in Phoenix, AZ, and requires four days in the office. The compensation for this role is $126,794.19 - $146,989.22.

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