Customer Success Associate

1 week ago


Kirkland, Washington, United States Bluetooth SIG, Inc. Full time
Job Title: Customer Success Associate

The Bluetooth Special Interest Group (SIG) is seeking a highly skilled Customer Success Associate to engage and support the global membership base. As the successful candidate, you will provide exceptional support to members from all regions of the world throughout their entire member journey.

Key Responsibilities:
  • Support members with onboarding processes to build a positive customer experience foundation
  • Implement strategies to deliver consistent customer satisfaction and retention
  • Cordinate with internal teams to execute projects and develop resources
  • Track member touchpoints and CSATs to measure the member experience

Requirements:
  • 2-4 years of related experience in Customer Success or Onboarding
  • Excellent communication skills
  • Proficiency in CRM software
  • Initiative-taking tendencies with an intellectual curiosity to learn and improve

What We Offer:
  • A competitive salary range of $85,000 - $96,000 annually
  • Fully Paid Medical, Dental, and Vision Insurance for Employees and Eligible Dependents
  • 401(k) Plan with Company Matching and No Vesting Period
  • Minimum 15 Vacation Days Per Year


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