Customer Service Representative Specialist
2 weeks ago
The ideal candidate will possess excellent customer communication and independent work skills, with the ability to deliver solutions and be a self-starter. They will have 2+ years of experience in an office setting, solving problems easily, and possessing professional communication and phone skills.
Responsibilities:- Lead management and Scheduling: Organizing work and managing schedules for our Service Professionals while communicating with customers to guide them through their projects.
- Making Recommendations and Managing Expectations with Customers: Delivering a great experience that wows every customer by following the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
- Quality of Work: Meeting and exceeding our customers' expectations at every touch point.
- Customer Satisfaction: Delivering an amazing customer experience and ensuring a high level of customer satisfaction.
- Efficiency: Doing the job well and doing the job in a timely manner are critical to success in this role.
To succeed in this role, you should have:
- Available to work in a hybrid setting
- Excellent customer communication and independent work skills
- Possess professional communication and phone skills
- Solving problems must come easily to you
We offer competitive pay between $19.00 and $25.00 per hour, paid holidays, vacation, and sick time.
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