Customer Service Representative Specialist

2 weeks ago


Kirkland, Washington, United States Mr Handyman Full time
Job Description:

The ideal candidate will possess excellent customer communication and independent work skills, with the ability to deliver solutions and be a self-starter. They will have 2+ years of experience in an office setting, solving problems easily, and possessing professional communication and phone skills.

Responsibilities:
  • Lead management and Scheduling: Organizing work and managing schedules for our Service Professionals while communicating with customers to guide them through their projects.
  • Making Recommendations and Managing Expectations with Customers: Delivering a great experience that wows every customer by following the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
Performance Metrics:
  • Quality of Work: Meeting and exceeding our customers' expectations at every touch point.
  • Customer Satisfaction: Delivering an amazing customer experience and ensuring a high level of customer satisfaction.
  • Efficiency: Doing the job well and doing the job in a timely manner are critical to success in this role.
Requirements:

To succeed in this role, you should have:

  • Available to work in a hybrid setting
  • Excellent customer communication and independent work skills
  • Possess professional communication and phone skills
  • Solving problems must come easily to you
Benefits:

We offer competitive pay between $19.00 and $25.00 per hour, paid holidays, vacation, and sick time.



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