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Housing Support Specialist

2 months ago

Berkeley, California, United States Insight Housing LLC Full time


Benefits:
  • Comprehensive Dental & Vision Coverage
  • 19 Paid Holidays - Including 4 Mental Health Days
  • 15 Vacation Days & 10 Sick Days Annually
  • Retirement Plan with Employer Match
  • Paid Training Opportunities
  • 10-Year Anniversary Sabbatical
  • Flexible Spending Accounts
  • Professional Development Funding
  • Paid Parental Leave
  • Discounted Pet Insurance
  • Affordable Health Insurance (50% of dependent coverage paid by employer)
  • And many more
Compensation: $28.32/hour

Schedule: Monday-Friday, 8:30 AM - 5:00 PM

Company Overview

For over five decades, Insight Housing has been dedicated to delivering a wide array of housing, nutritional, and support services aimed at assisting individuals in transitioning from homelessness to secure and affordable living situations. Our services span across multiple counties in the Bay Area, including Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We take pride in our committed team members who are passionate about our mission to ensure that every community member has access to a home through supportive, equitable, and sustainable housing solutions.

Position Summary

The S+C Case Manager is tasked with managing a caseload of 30 S+C clients located throughout Alameda County under a City of Berkeley contract. This role involves supporting individuals who have previously experienced chronic homelessness and may face disabilities such as substance use disorders, mental health challenges, dual diagnoses, and/or HIV/AIDS. The Case Manager provides ongoing case management services to promote housing stability and retention, which includes assistance with Activities of Daily Living (ADLs), budgeting, and connecting clients to community resources.

Essential Duties and Responsibilities
  • Oversee the client intake process; perform initial assessments and determine eligibility for all new client referrals; develop and manage case plans.
  • Maintain an assigned client caseload.
  • Deliver intensive housing and vocational case management to program participants.
  • Formulate service coordination plans and monitor the services provided.
  • Conduct regular home visits for clients as required.
  • Create and maintain electronic client files promptly.
  • Keep accurate records and prepare monthly statistical and narrative reports punctually.
  • Proactively seek and utilize appropriate community resources and services to support clients.
  • Facilitate Medi-Cal applications and engage in referrals, coordination, and monitoring of Medi-Cal services.
  • Contribute to program planning and policy development for both Medi-Cal and Non Medi-Cal clients.
  • Arrange and/or provide non-emergency, non-medical transportation to Medi-Cal covered services.
  • Collaborate closely with the City of Berkeley Shelter Plus Care Program Staff.
  • Work in partnership with other agency case managers and counselors to ensure consistency in service delivery approaches.
  • Drive personal or agency vehicles to various locations as needed; document and report mileage according to agency policies to ensure timely service delivery; adhere to agency driving policies at all times.
  • Engage in promoting a safe, healthy, and clean working environment in line with agency health and safety practices.
  • Attend and participate in all assigned meetings and training sessions.
  • Complete and submit timesheets accurately and on time.
  • Operate within the framework of Insight Housing's Code of Conduct.
  • Perform additional tasks as assigned.
Qualifications, Skills, and Abilities
  • High school diploma required; Bachelor's degree in Social Services or a related field is preferred.
  • Ability to complete CPR/First Aid Training.
  • Minimum of 1 year experience providing direct support services to individuals facing homelessness, mental health issues, substance abuse, or other social challenges is required. Relevant internship, volunteer experience, or administrative experience will also be considered. Experience in customer service, mentorship, administrative roles, or providing life skills training in military contexts will be taken into account.
  • Strong commitment to serving individuals experiencing homelessness, substance dependency, and mental health challenges, with a trauma-informed approach to care.
  • Lived experience is strongly preferred.
  • Proficient in computer use and Microsoft Office Suite (Word, Excel, Outlook, and TEAMS). Familiarity with Homeless Management Information System (HMIS) is a plus.
  • Basic knowledge of HUD's Shelter Plus Care program is essential, with the ability to articulate the program's nature and goals. Prior experience with Shelter Plus Care is preferred.
  • Knowledge of HIV/AIDS is preferred.
  • Ability to interact supportively and professionally with staff and clients from diverse cultural and economic backgrounds.
  • Strong customer service skills; effective communication and the ability to maintain composure in stressful situations.
  • Capable of working independently as well as collaboratively within a team.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and crisis intervention skills, with a flexible and positive attitude. Ability to perform well under pressure.
  • Ability to work with minimal supervision, multitask, maintain confidentiality and professional boundaries, and meet deadlines.
  • Consistently maintain professional conduct, attitude, and appearance.
Special Requirements
  • This position necessitates frequent driving. A valid California driver’s license, reliable personal vehicle, current personal auto insurance as mandated by law, and a Motor Vehicle Record (MVR) sufficient to obtain and maintain insurability under agency auto liability policies are required.
  • Must be able to obtain and maintain criminal records clearance.
Physical Requirements
  • Regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
  • Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
  • Occasionally required to stoop, kneel, or crouch.
  • May be required to lift or move up to 50 lbs.
We are proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.