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Client Services Coordinator

2 months ago

Meridian, Idaho, United States Western States Machine Company Full time
Company Overview:
At Western States Machine Company, we are dedicated to fostering a culture that emphasizes our Vision, Mission, and VALUES. Our commitment to SAFETY ensures that every employee returns home safely each day. We pursue EXCELLENCE in our operations and take pride in being a 'play to win' organization. Our decisions are grounded in INTEGRITY, and we believe that our PEOPLE and TEAMWORK create a vibrant and engaging workplace. We hold ourselves ACCOUNTABLE as individuals and as a collective organization.

Position Summary:
The Equipment Rental Specialist plays a crucial role in managing a high volume of customer interactions, both via phone and in-person, to assist with their rental requirements. This position involves negotiating rental agreements, creating contracts through specialized Rental software, coordinating transportation for equipment, and processing customer invoices.

Key Responsibilities:

Safety Management
  • Promote and advocate for safety within the organization, ensuring a secure work environment for all employees, vendors, and clients while adhering to safety policies and standards.
  • Maintain organized and clean workspaces to foster a safe atmosphere for all team members.
  • Utilize required personal protective equipment (PPE) as outlined in safety protocols.
Client Interaction and Equipment Oversight
  • Handle rental inquiries from customers through calls and walk-ins, providing tailored equipment solutions based on their needs.
  • Negotiate competitive rental rates to enhance market share and profitability with minimal supervision.
  • Coordinate the dispatch of Delivery Drivers for equipment pick-up and delivery, and manage preventive maintenance and repairs in collaboration with the shop lead.
  • Employ software tools for operational tasks such as drafting agreements, invoicing, and equipment transfers.
  • Address customer complaints and resolutions with professionalism and efficiency.
  • Assist in leading safety initiatives and promote a culture of safety awareness.
  • Perform additional duties as required.
Qualifications:
  • Proficient in Microsoft Office or similar software systems.
  • Familiarity with Rental software is advantageous.
  • Strong written and verbal communication skills, along with the ability to build interpersonal relationships.
  • Ability to prioritize tasks effectively.
  • Self-motivated with the capability to work independently.
  • Demonstrated customer service experience is essential.
  • Consistent attendance is expected.
Education and Experience:
  • High school diploma or General Education Degree (GED) is required.
  • A minimum of 6 months of customer service experience is necessary.
  • Proficiency in English, including speaking, reading, and writing.
  • A valid Driver's License and a satisfactory driving record are required.
Physical Requirements:
  • Ability to stand for extended periods, along with walking, sitting, climbing stairs, reaching, bending, pushing, pulling, and twisting.
  • Capability to lift up to 60 lbs. in accordance with company lifting policies.
  • Must meet all safety requirements as per applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, and skills required for this position.

Western States Machine Company is an Equal Opportunity Employer, committed to providing opportunities for all individuals, including protected veterans and individuals with disabilities.