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Reliable Dispatchers Sought for University System

2 months ago

Manchester, New Hampshire, United States University System of New Hampshire Full time

Job Summary

Keene State College's Department of Campus Safety is seeking reliable candidates to serve as part-time dispatchers in the Campus Safety communications center.

Key Responsibilities

  • Answer in-person inquiries at the dispatch window, telephone, switchboard, and electronic inquiries or requests for services
  • Issue temporary parking permits
  • Monitor access control, alarm, and closed-circuit television monitoring equipment
  • Dispatch Campus Safety officers in the field via radio transmissions
  • Enter calls for service into the Computer Aided Dispatch (CAD) system and utilize the College's student and employee database

Requirements

  • Must be at least 21 years of age at the time of hiring
  • High School Diploma or equivalent
  • Proven interpersonal and written communication skills
  • Computer proficient with the ability to learn various computer applications
  • Effective multi-tasking skills
  • Ability to interact verbally and electronically via the telephone, email, and 2-way radio
  • Ability to assess situations and determine the appropriate response
  • Attend periodic meetings and training
  • Complete a three to four-week dispatch training program and remain proficient with dispatch roles and responsibilities
  • Read and understand campus, parking, and Campus Safety policies and procedures
  • Have a valid driver's license and safe driving record
  • Must successfully pass a background review, including criminal history and driving history

Preferred Qualifications

  • Prior dispatching history is helpful but not required

Working Conditions

This position is primarily for evening shifts during the week, (3 PM to 11 PM or 5 PM to 3 AM), weekend evenings, and holidays. Many shifts are scheduled for set hours; however, some degree of flexibility may be available depending on staffing.

The dispatcher will be expected to maintain a calm and professional demeanor in the event of an emergency and will be expected to contact police, fire, ambulance, or other emergency personnel when needed.