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Client Engagement Associate

2 months ago

MagstattleBas, Grand Est, United States DiVentures Full time
Customer Experience Specialist Overview

At DiVentures, our commitment to harnessing the joy of water drives us to create impactful experiences for our clientele. The Customer Experience Specialist plays a vital role in fulfilling our mission by fostering positive interactions with customers, imparting product knowledge, recommending gear and classes, and facilitating sales within the store.

This position requires a blend of friendliness, professionalism, and integrity to cater to each customer's distinct needs and aspirations, whether it’s learning to swim, enhancing scuba skills, acquiring the latest diving equipment, or embarking on a dream dive adventure.

By actively engaging with customers in-person, via phone, and through email, the Customer Experience Specialist cultivates enduring relationships and provides ongoing opportunities for customers to enjoy aquatic activities. Confidence in presenting information in both one-on-one and small group settings is essential.

Additionally, the Customer Experience Specialist contributes to maintaining a welcoming, tidy, and organized store environment, ensuring an exceptional visual display of products that leaves a remarkable first and lasting impression on customers.

Key Qualities of a Successful Customer Experience Specialist
  • Customer-Centric Approach
  • Sales Proficiency
  • Proactive Attitude
  • Engaging Personality
  • Friendly Demeanor
  • Courteous Interaction
  • Fun-Loving Spirit
  • Effective Communication Skills
  • Professional Presentation Skills
  • Sense of Urgency for Customer Needs
  • Empathy
  • Detail-Oriented
  • Problem-Solving Ability
We seek an individual eager to become a knowledgeable resource in course and equipment sales, applying their expertise in every customer interaction. Collaborating with the store team to achieve monthly sales objectives is a key component of this role.

We offer our employees the chance to enjoy the excitement and adventure that water activities provide, including special pricing on swim lessons, scuba courses, and diving gear. If you possess a passion for water and confidence in customer sales, we look forward to your interest.