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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Orkin. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building long-term relationships.
Responsibilities- Field incoming requests and schedule service visits to ensure timely and efficient delivery of services.
- Coordinate with technicians to optimize routes and minimize drive time.
- Use your exceptional listening skills to identify customer concerns and evaluate their needs.
- Monitor and update customer databases with accurate information.
- Reschedule unserviced accounts within 24 hours.
- Participate in quality assurance processes to ensure high-quality service delivery.
- Competitive earnings at $18.00-$18/hour.
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match, employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, and dependent scholarship awards.
- Sales experience preferred.
- High School Diploma or equivalent required.
- Valid driver's license required.
- Ability to obtain pesticide license/certification if required.
- Ability to work independently and interact with clients.
Candidates must meet physical job requirements and safely perform job duties with or without accommodations.
Safely use a ladder within the manufacturer's weight capacity.
Lift and carry up to 50 lbs.
Safely access crawl spaces, attics, confined spaces, roof tops, etc.
Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator.
Willing to work in different types of weather conditions.
