Director of Property and Casualty Operations

2 days ago

Marquand, Missouri, United States Gregory & Appel Insurance Full time
Job Title: Director of Property and Casualty Operations

Gregory & Appel Insurance is seeking a highly skilled and experienced Director of Property and Casualty Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing and managing the Commercial and Personal Lines insurance service staff to support the renewal and development of new Property and Casualty business for the agency.

Key Responsibilities:
  • Staffing and Talent Management: Responsible for staffing needs of the Commercial and Personal Lines Operations departments, including input on hiring decisions and recommending staffing adjustments based on annual revenue projections and workloads.
  • Mentorship and Career Development: Serve as a mentor to Commercial and Personal Lines Operations staff and oversee personal career development plans for each Supervisor in the Commercial and Personal Lines Operations department.
  • Procedure and Workflow Management: Responsible for reviewing and revising Commercial and Personal Lines departmental procedures and workflows to keep pace with technology advancements, industry or market changes, and E&O compliance related issues.
  • Performance Metrics and Quality Improvement: Accountable for measuring staff service efforts, including outstanding expirations, overdue activities, book revenue, and other metrics, to effectively communicate results as part of a continuous quality improvement effort.
  • Compliance and Audit: Assure compliance with department procedures, utilizing file audit process techniques.
  • Training and Development: Assist the Learning & Development Specialist with department training issues, including assessing training needs and assisting in the development of training programs.
  • Management Duties: Responsible for management duties, including the annual budgeting process, limited expense approval, and tracking of staff attendance.
  • Integration and Mergers: Responsible for the integration of any Commercial Operations staff, procedures, and workflows resulting from a merger or acquisition by Gregory & Appel.
  • Global Agency Issues: Participate in the management of global agency issues as deemed appropriate by management.
Requirements:
  • 6-8 years of experience in a Property Casualty Operations department in an independent agency environment.
  • Bachelor's Degree or combined equivalent years of education and experience.
  • P&C License is required.
  • Previous management experience within a Property Casualty Operations department in an independent agency environment is strongly recommended.
  • Basic knowledge of standard accounting practices is required.
  • Ability to maintain a positive attitude, express enthusiasm, and be flexible is desired.
  • Previous successful leadership roles are desired, either within or outside the insurance environment.
  • Ability to work independently or as part of a team is recommended.
  • Insurance designations such as INS, CISR, ACSR, CIC, CPCU are desirable.
Benefits:
  • Medical, Dental & Vision
  • Short-Term & Long-Term Disability
  • Extended Holiday Weekends
  • Flexible PTO
  • Paid Parental Leave
  • Company Matching Donations
  • 401k, Roth Option & Matching
  • Life Insurance
  • Hybrid Work Environment
  • Wellbeing Coaching
  • Mental Health Sessions
  • Tuition Reimbursement
Why Work at Gregory & Appel?

Gregory & Appel helps organizations and people grow through tailored risk management strategies. From helping companies with their business insurance programs and employee benefits offerings to helping individuals protect their assets - our team is the difference. We prioritize diversity, equity, and belonging, invest in your future, and give 10% of profits back into the community.

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