NEC PBX System Administrator

2 weeks ago


Rancho Cordova, California, United States NTT DATA Group Corporation Full time
About the Role

NTT DATA is seeking a skilled NEC PBX Technician to provide dedicated on-site legacy telephone system support for client sites in the Sacramento area.

Key Responsibilities
  • Maintain, upgrade, and decommission existing NEC phone systems
  • Provide technical support and troubleshooting
  • Install and configure system components
  • Manage customer telephone adds, deletes, moves, and changes
  • Support customer adds, deletes, and changes
  • Configure customer voicemail, ACD, and GNAV systems
  • Design and implement contact center call flows
  • Review and respond to system alarms
  • Perform equipment testing and troubleshooting
  • Provide system operational knowledge and user training
  • Support call resolution and incident management
  • Document customer telephony network infrastructure
  • Manage user requests and incident management workflow
  • Perform periodic system backups and preventive maintenance
About NTT DATA

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development and management.

What We Offer

As a valued member of our team, you will have access to a range of benefits, including medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, and participation in a 401(k) program with company match.

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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