Restaurant General Manager

1 week ago

Austin, Texas, United States Nova Hospitality Full time
About the Role

We are seeking a highly motivated and experienced hospitality professional to join our team as an Executive Director of Hospitality Operations. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional guest service, and driving business growth.

Key Responsibilities
  • Operational Excellence: Oversee the seamless execution of daily operations, ensuring that all financial and statutory requirements are met.
  • Guest Service: Support the delivery of outstanding guest service, fostering a positive and memorable experience for our customers.
  • Strategic Planning: Collaborate with key stakeholders to develop and implement strategies for operational management and development, aligning with organizational performance plans and budgets.
  • Financial Management: Manage and control department expenditure, staying within agreed budgets and maintaining a keen eye on profit and loss.
  • Administrative Responsibilities: Perform P&L analysis, maintain budgets, track costs of goods, labor costs, expenses, overtime, inventory, and customer feedback.
  • Communication: Regularly communicate with key stakeholders regarding venue performance and operations.
  • Facilities Management: Ensure the maintenance and cleanliness of the restaurant, adhering to departmental health department food standards, OSHA, Fire & Life Safety Regulations.
Leading the Team
  • Leadership: Demonstrate passion for hospitality, food, and beverage, and lead by example.
  • Team Development: Engage, mentor, and energize a diverse team, fostering a positive and inclusive work environment.
  • Coaching and Development: Proactively involved in the selection, development, performance management, and separation of team members.
  • Performance Management: Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and all aspects of performance management of the team.
  • Partnerships: Partner with BOH management to ensure operational and service expectations are defined and delivered.
  • Company Standards: Champion and adhere to all Company standards and policies.
  • Team Morale: Maintain team morale, addressing any and all issues with care and efficiency.
Desired Qualifications
  • Experience: Minimum of five (5+) years of high-volume restaurant management experience.
  • Knowledge: Proven knowledge of commonly-used concepts, practices, and procedures in a restaurant is required.
  • Guest Service: Extensive understanding of guest service and the importance of the guest experience.
  • Financial Management: Proven ability to accurately calculate P&L and implement spending changes is required.
  • Adaptability: Must have flexibility and be adaptable to all types of changes.
  • Communication: Must be polished, professional, friendly, dynamic, and able to multitask.
  • Coaching and Development: Proven ability to coach and mentor.
  • Leadership: Must be able to create fun and ease in a fast-paced and stressful environment.
  • Interpersonal Skills: Must have strong communication and interpersonal skills to deal effectively with all types of business contacts.
  • Certifications: A valid TABC Certification/Food Handler Card is required and must be obtained before entering this position.

Nova Hospitality is committed to fostering a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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