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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an exceptional experience.
Key Responsibilities- Customer Service: Greet members and guests, provide exceptional customer service, and make members feel comfortable and welcome.
- Front Desk Activities: Answer phones in a friendly manner, assist callers with various questions, check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
- Member Accounts: Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions. Check members into fitness classes daily using Datatrak systems.
- Club Cleanliness and Maintenance: Keep the front desk area and lobby clean and orderly. Execute regular facility cleaning and upkeep, such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Miscellaneous: Track Key Performance Indicators, assist with inventory counts, and uphold the positive, energetic, upbeat culture of Planet Fitness.
- Positive Friendly Attitude: A positive, friendly attitude is essential for this role.
- Basic Computer Proficiency: Basic computer proficiency with an eye for accuracy is required.
- Punctuality and Reliability: Punctuality and reliability are must-haves for this position.
- Exceptional Customer Service Skills: Exceptional customer service skills are necessary to interact with members and co-workers in a positive and professional way.
- Physical Demands: Visible continuous activity during shift, continual talking in person or on the phone to members during shift, and frequent cleaning of equipment and facilities are required.
