Customer Service Representative

1 month ago


Biddeford, Maine, United States Planet Fitness Full time

Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.

Key Responsibilities:

  • Greet members and provide exceptional customer service, making them feel comfortable and welcome.
  • Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-of-sale system.
  • Explain and promote our unique fitness instruction classes to our new members, helping them to keep their workouts new and exciting.

Club Cleanliness and Maintenance:

  • Keep the front desk area and lobby clean and orderly.
  • Execute regular facility cleaning and upkeep, such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Clean all exercise equipment and tanning beds.
  • Clean the restroom and shower area and keep stocked.

Qualifications/Skills:

  • Positive friendly attitude.
  • Must be 18 years of age or older.
  • Basic computer proficiency with an eye for accuracy.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Problem-solving.
  • Personify the core values of Planet Fitness: teamwork, positivity, integrity, passion, and accountability.

Physical Demands:

  • Visible continuous activity during the shift.
  • Continual talking in person or on the phone to members during shift.
  • Must be able to lift up to 50 lbs.
  • Frequent climbing, balancing, kneeling, and crouching during the shift.
  • Frequent cleaning of equipment and facilities.

About Planet Fitness:

Planet Fitness is a leading fitness center franchise with over 2,000 locations in the United States and internationally. We are committed to providing a Judgement Free Zone for our members, where they can feel comfortable and motivated to reach their fitness goals. As a member of our team, you will be part of a dynamic and supportive environment that values teamwork, positivity, and customer satisfaction.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A fun and supportive work environment.
  • Discounts on membership and merchandise.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about fitness and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].



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