Customer Service Representative
2 weeks ago
As a Customer Service Representative at Planet Fitness, you will be responsible for providing exceptional customer service to members, prospective members, and guests. This includes greeting members and guests, answering phones, checking members in, and responding to member questions and concerns in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service to members, prospective members, and guests
- Answer phones and assist callers with a variety of questions
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests
- Respond to member questions and concerns in a timely and professional manner
- Conduct beverage or merchandise purchases on the point of sale system
- Explain and promote our unique fitness instruction classes to our active members and our new members
- Adhere to policies and procedures outlined in the employee handbook
- Exceed the minimum required daily statistics
- Assess and assist in emergency medical situations as per training
- Uphold rules and policies in the facility
- Provide backup support for any employee who is absent
- Uphold integrity and security of sensitive company documents
- Lead by example and maintain consistent accountability
- Communicate between staff members any changes or information that is pertinent to their positions
- Positive friendly attitude
- Must be 18 years of age or older
- Basic computer proficiency with an eye for accuracy
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Positive leadership and diplomacy
- Problem solving
- Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
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