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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.
Key Responsibilities- Provide excellent customer service, ensuring high levels of satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build strong relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and efficiently, following company policies and procedures
- Meet and exceed sales goals, consistently delivering results and driving business growth
- Stay up-to-date on product knowledge, features, and benefits, effectively communicating this information to customers
- Maintain a clean and organized store environment, ensuring a positive customer experience
- Load and unload delivery trucks, assisting with inventory management and logistics
- Must be at least 18 years old and legally authorized to work in the country of employment
- Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation
- Must be willing to work a variety of shifts, including evenings and weekends, with or without reasonable accommodation
- Valid driver's license and reliable transportation
- High school diploma or equivalent, with a minimum of one year of experience in a delivery, retail, or customer service role
- Previous experience selling paint and paint-related products, as well as operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in multiple languages, including Spanish
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, as well as opportunities for growth and development. We value diversity and are an equal opportunity employer.
