Customer Experience Visionary
3 days ago
We are seeking a highly skilled Director, Customer Experience to join our team. This individual will be responsible for leading the design and execution of our customer experience initiatives across all customer interaction channels.
The ideal candidate will have 8+ years of experience in developing and implementing customer experience strategies, with expertise in journey mapping, data analytics, and performance measurement.
Key responsibilities include:
- Developing and implementing a comprehensive customer experience strategy that aligns with the company's business goals and customer-centric vision.
- Managing a robust Voice of the Customer program to capture and analyze feedback from surveys, reviews, and other channels.
- MAPPING AND ANALYZING END-TO-END CUSTOMER JOURNEYS TO IDENTIFY PAIN POINTS AND OPPORTUNITIES FOR IMPROVEMENT.
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits.
Estimated salary: $120,000 - $150,000 per year.
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Customer Experience Associate
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Customer Experience Specialist
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Customer Experience Strategist
3 days ago
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