Front Office Coordinator

3 weeks ago


Greenfield, Massachusetts, United States Staffing Proxy Full time
About Us

At Alber Hearing Services, we strive to provide exceptional hearing care tailored to individual needs. Our comprehensive services focus on evaluation, rehabilitation, and prevention of hearing impairment, empowering individuals with hearing deficiencies to live their desired quality of life with the hearing they have.

Position Overview:

We are seeking a dedicated Full or Part-Time Front Office Coordinator to join our team in Greenfield, MA. This essential role involves creating a warm and welcoming environment for all patients, assisting with day-to-day administrative tasks, and supporting the team in delivering top-quality hearing care.

Key Responsibilities:
  • Greet patients warmly, manage check-ins/check-outs, and facilitate an organized patient flow.
  • Answer incoming calls professionally, handle inquiries, schedule appointments, and provide information about services.
  • Manage patient records, including data entry, updating information, and ensuring confidentiality and accuracy.
  • Handle billing inquiries, process payments, and verify insurance benefits as needed.
  • Support hearing care providers with administrative tasks, maintaining a smooth and efficient office environment.
  • Coordinate patient follow-up appointments and assist with appointment reminders.
  • Maintain a clean and organized front office area, ensuring a welcoming space for patients.
Requirements
  • High school diploma or equivalent; additional education in office administration or a related field is a plus.
  • Prior experience in a medical or hearing healthcare office is preferred.
  • Strong interpersonal skills with a friendly and approachable demeanor.
  • Excellent organizational skills and attention to detail.
  • Proficiency in computer skills and familiarity with patient management software.
Benefits
  • Flexible Schedule
  • Additional Monthly Bonus Potential
  • Matching Retirement


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