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Customer Service Representative

2 months ago

Suffolk, Virginia, United States REI Virginia Beach Full time
Retail Customer Service Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Associate. As the face of our company, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our clients.

Key Responsibilities:
  • Assess customer needs and preferences to ensure satisfaction
  • Forge long-lasting relationships with customers through open communication
  • Generate sales leads and identify business opportunities
  • Attend training sessions to stay up-to-date on products and offerings
  • Adhere to company guidelines and policies
  • Troubleshoot problems and resolve customer complaints in a timely manner
Requirements:
  • Proven customer service or retail sales experience
  • High school diploma or equivalent
  • Ability to multitask and prioritize tasks effectively
  • Excellent communication and presentation skills
  • Passion for delivering exceptional customer service
  • Ability to adapt to different situations and work with various personalities

This is an entry-level role, and we provide comprehensive training for the right candidate. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.