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Senior.NET Application Support Specialist

2 months ago

Arcadia, California, United States Diverse Lynx Full time
.NET Support Specialist Role

At Diverse Lynx LLC, we are seeking a highly skilled .NET Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support for our.NET applications.

Key Responsibilities:
  • Technical Support: Provide day-to-day support for.NET applications, addressing issues raised by users and ensuring timely resolution.
  • Troubleshooting: Diagnose and resolve application issues, performing root cause analysis to prevent recurrence.
  • Collaboration: Work closely with development teams to understand application functionalities, enhancements, and deployments.
  • Monitoring: Monitor application performance and availability, using tools and techniques to proactively identify and address potential issues.
  • Documentation: Create and maintain detailed support documentation, including issue logs, FAQs, and knowledge base articles.
  • User Training: Assist in training end-users on application functionalities and best practices.
  • Incident Management: Manage and track incidents using a ticketing system, ensuring all tickets are resolved within SLA.
  • Maintenance: Assist in application maintenance tasks such as updates, patches, and upgrades.
  • Performance Optimization: Analyze application performance and make recommendations for improvements.

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive due consideration for employment without any discrimination.