Enterprise Account Manager

3 weeks ago


San Jose, California, United States Cisco Full time
About the Role:
We are seeking a highly motivated and strategic Customer Success Manager to help our customers successfully adopt and use Cisco technologies, driving value realization and growth. The successful candidate will work closely with a diverse range of Customer Experience (CX) resources to drive Annual Recurring Revenue (ARR) growth.

In this role, you will build strong relationships with customer partners to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.

You will also act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and stay current with the latest Cisco technologies, competitive landscape, and industry trends.

Key responsibilities include:
  • Drive software utilization and value realization, leading to customer renewals and business growth.
  • Proactively handle renewal risks, demonstrate insights to increase customer retention, and facilitate workshops to review adoption progress and ensure successful onboarding.
  • Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

Requirements:
The ideal candidate should have at least 12 years of related experience in the technology Industry or client-facing role, with knowledge of at least two technology architectures. Experience driving successful customer adoption and delivery of projects is essential, as well as experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.

About You:
As a Customer Success Manager, you will be expected to have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. A strong understanding of the technology industry and its trends is also required.

What We Offer:
Cisco offers a competitive salary package, including an estimated annual salary of $120,000 - $180,000, depending on location and experience. In addition, we offer a range of benefits, including comprehensive health insurance, retirement plans, and opportunities for professional development.

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