Partner Operations Program Manager, Link Bank Payments

7 days ago


South San Francisco, California, United States Stripe Full time
About Stripe

Stripe is a leading financial infrastructure platform that empowers businesses to thrive in the digital economy. With a mission to increase the GDP of the internet, we're driving innovation and growth across the globe.

The Partnerships Strategic Operations Team

We're a key component of Stripe's success, responsible for driving new partner implementations and programs. Our team sits at the intersection of engineers and partners, ensuring seamless collaboration and driving business growth.

Job Summary

We're seeking an experienced Operations Manager to join our Link Bank Payments team. As a key member of our team, you'll provide operational support across key financial institutions and ecosystem partners. Your expertise will drive new integrations, improve operations, and enhance partner relationships.

Key Responsibilities
  • Build and maintain technical operations relationships with financial institutions and ecosystem partners
  • Collaborate with cross-functional teams to drive integrations, support deals, and stand up new programs
  • Define and implement SLAs, metrics, and performance standards for partners
  • Host recurring meetings and business reviews to drive growth and improvement
  • Develop and manage end-to-end project plans for new implementations
  • Program manage compliance and due diligence requirements for external partners
  • Identify inefficiencies and drive new solutions to address them
Requirements
  • 7+ years of technical project/program management and/or business operations experience
  • Experience managing external relationships
  • Proven ability to drive medium-to-large sized technical projects with external partners and cross-functional stakeholders
  • Strong analytical skills with excellent problem-solving abilities
  • Ability to understand and map technical system architecture and requirements
  • Excellent interpersonal and communication skills
Preferred Qualifications
  • Experience in banking, e-commerce, consumer technology, or payments
  • Knowledge of and experience with payment technologies and ecosystems
  • Basic to intermediate SQL or API knowledge
  • Experience in a high growth technology company


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