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Field Service Technician III

1 month ago

Bellevue, Washington, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric adventure vehicles. We're on a mission to keep the world adventurous forever, and we're seeking talented individuals to join our team.

Job Summary

The Field Service Technician III will be responsible for delivering exceptional customer experiences at our service locations. This role requires a strong technical foundation, excellent communication skills, and a passion for adventure.

Key Responsibilities
  • Assist with pre-production vehicle builds and support cross-functional teams
  • Travel to locations to support service needs and assist with vehicle repairs
  • Operate remotely and follow Rivian repair procedures with efficiency and quality
  • Perform diagnosis, repairs, installations, and inspections on vehicles
  • Conduct road tests to ensure quality of repairs
  • Manage parts operations, including ordering, receiving, shipping, and inventory
  • Stay up-to-date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain accurate expense reporting and high-quality work
Requirements
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • 5 or more years' experience in a traditional automotive repair shop preferred
  • Proficient in using hand tools and power tools
  • Proficient in navigating a laptop or computer in a Windows or Mac environment
  • Basic knowledge of diagnosis and workflows
  • Able to read electrical schematics
  • Limited diagnostic exposure
  • Understanding of high voltage and low voltage electricity
  • Able to perform tire repair and vehicle alignment
  • Some hybrid repair background is a plus
  • Ability to drive a non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license and maintain a clean driving record
Benefits

Rivian offers a comprehensive benefits package, including medical/Rx, dental, and vision insurance, as well as a competitive salary and opportunities for professional growth and development.