Field Service Expert
2 months ago
About Peak Technologies:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.
Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Job Summary:
We are seeking a highly motivated and skilled Field Service Technician to join our team. In this role, you will be responsible for providing exceptional technical support and service to our clients, ensuring their printing and scanning equipment operates at peak performance.
Responsibilities:
- Diagnose and resolve hardware and software issues related to printers and scanners.
- Perform preventative maintenance and repairs on a variety of equipment.
- Install and configure new equipment, ensuring seamless integration with existing systems.
- Provide technical guidance and support to clients over the phone or remotely.
- Maintain accurate records of service calls, repairs, and client interactions.
- Collaborate effectively with internal teams to ensure timely resolution of issues.
Qualifications:
- Proven experience as a Field Service Technician, specializing in printers and scanners.
- Strong technical knowledge of hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Valid driver's license and reliable transportation.
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