Customer Service Representative with Sales Focus

7 days ago


Red Bank, Tennessee, United States Sherwin-Williams Full time
About the Role
As a Customer Service Representative with a focus on sales, you will play a vital role in ensuring excellent customer satisfaction through exceptional service and product knowledge. You will work closely with wholesale and retail customers to determine their needs and present appropriate products and services.

Key Responsibilities
• Assist customers in person and over the phone by determining their needs and presenting suitable products and services
• Build productive relationships with wholesale and retail customers to drive sales growth
• Process sales transactions accurately and consistently adhere to company policies and procedures
• Maintain precise work order files and formulas to ensure efficient operations
• Pull and stock products from the sales floor or warehouse as needed
• Tint and mix products to customer specifications when required
• Clean store equipment regularly and load/unload delivery trucks safely

Requirements
Must be at least eighteen (18) years old
Legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future
Capable of retrieving material from shelves and floor stacks, lifting up to 50 lbs frequently and up to 70 lbs occasionally
Able to work all scheduled hours, including evenings and weekends, with reasonable accommodations

PREFERRED QUALIFICATIONS
Valid, unrestricted Driver's License
High School diploma or GED equivalent
At least one year of experience in a delivery, retail, or customer service position
Previous work experience selling paint and related products
Ability to read, write, comprehend, and communicate in multiple languages, particularly Spanish

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