Customer Service Ambassador
6 days ago
Oyster Point Hotel is seeking a highly motivated and friendly Guest Service Agent to join our team. As a key member of our Front Office staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
**Job Description:**
As a Guest Service Agent, your primary focus will be on ensuring the highest levels of customer satisfaction. This includes:
- Treating all guests with respect, kindness, and professionalism at all times;
- Providing accurate and efficient check-in and check-out services;
- Assisting with room assignments, key issuance, and guest payments;
- Coordinating with bellmen, housekeeping staff, and engineering staff to ensure seamless guest experiences;
- Serving as a central source of information for hotel events, dining options, and local attractions;
- Maintaining a high level of knowledge about hotel amenities, services, and policies;
**Required Skills and Qualifications:**
To be successful in this role, you will need:
- Superior interpersonal and communication skills;
- Able to work flexible hours, including opening and closing shifts, weekends, and holidays;
- Able to lift up to 50 pounds and push/pull carts and luggage weighing up to 100 pounds;
- Able to stand for extended periods;
**Benefits:**
We offer a competitive salary and a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, and opportunities for career advancement. Additionally, we are committed to providing a positive and inclusive work environment where all employees feel valued and supported.
**Estimated Salary:** $16 per hour (based on industry standards and location). Note: This is an estimated salary range based on national averages and may vary depending on individual qualifications, experience, and performance.
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