Customer Service Ambassador

6 days ago


Red Bank, Tennessee, United States Oyster Point Hotel Full time

Oyster Point Hotel is seeking a highly motivated and friendly Guest Service Agent to join our team. As a key member of our Front Office staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

**Job Description:**

As a Guest Service Agent, your primary focus will be on ensuring the highest levels of customer satisfaction. This includes:

  • Treating all guests with respect, kindness, and professionalism at all times;
  • Providing accurate and efficient check-in and check-out services;
  • Assisting with room assignments, key issuance, and guest payments;
  • Coordinating with bellmen, housekeeping staff, and engineering staff to ensure seamless guest experiences;
  • Serving as a central source of information for hotel events, dining options, and local attractions;
  • Maintaining a high level of knowledge about hotel amenities, services, and policies;

**Required Skills and Qualifications:**

To be successful in this role, you will need:

  • Superior interpersonal and communication skills;
  • Able to work flexible hours, including opening and closing shifts, weekends, and holidays;
  • Able to lift up to 50 pounds and push/pull carts and luggage weighing up to 100 pounds;
  • Able to stand for extended periods;

**Benefits:**

We offer a competitive salary and a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, and opportunities for career advancement. Additionally, we are committed to providing a positive and inclusive work environment where all employees feel valued and supported.

**Estimated Salary:** $16 per hour (based on industry standards and location). Note: This is an estimated salary range based on national averages and may vary depending on individual qualifications, experience, and performance.



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