Reservations Coordinator

We are seeking a highly skilled Reservations Agent to join our team at Blue Harbor Resort & Conference Center. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.

• Answer telephone inquiries and greet prospective guests in a friendly and courteous manner, using clear and concise communication.
• Promote Blue Harbor Resort & Conference Center and its brand-specific marketing programs.
• Assign reservations based on guest preferences and availability, utilizing a computer reservation system.
• Provide accurate information regarding hotel facilities, services, and local attractions, as well as applicable deposit and guarantee policies.
• Handle complaints in a tactful manner and negotiate resolutions, such as alternative accommodations when the hotel is sold out.
• Comply with attendance rules and be available to work on a regular basis, including weekends.

• Lift up to 10 lbs.
• Sit and/or stand for long periods.

What We Offer

As a Reservations Agent at Blue Harbor Resort & Conference Center, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and contributing to the success of our team.