Customer Service Representative

4 weeks ago


Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time
Job Description

As a key member of the Blue Harbor Resort & Conference Center team, the Customer Service Representative will be responsible for providing exceptional guest experiences through efficient and effective reservation management.

Key Responsibilities:

  • Answer telephone inquiries in a friendly and courteous manner, employing sales techniques to secure and process reservations in a timely manner.
  • Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs to drive sales and revenue growth.
  • Assign reservations based on guest preferences and availability, ensuring a seamless and personalized experience.
  • Utilize a computer reservation system to input and retrieve data, ensuring accuracy and efficiency.
  • Provide detailed information regarding hotel facilities and services, airline partnerships, local attractions, and directions to guests.
  • Handle complaints in a tactful manner, negotiating resolutions and alternative accommodations when necessary.
  • Comply with attendance rules and be available to work on a regular basis, including weekends.

Physical Requirements:

  • Lift up to 10 lbs.
  • Sit and/or stand long periods.


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