Automotive Repair Technician

2 months ago

Michigan, United States Caliber Collision Full time

Job Summary:

As a Mobile Service Technician with Caliber Collision, you will be responsible for providing exceptional customer service and delivering high-quality repairs on the road. Your expertise in ADAS diagnostics and calibration will be essential in ensuring our customers' vehicles are safe and reliable.

Key Responsibilities:

  • Provide exceptional customer service and develop strong relationships with customers and colleagues.
  • Perform air conditioning service, automotive repairs, on-site scanning support, wire repairs, and diagnostics/ADAS calibrations within your assigned market area.
  • Troubleshoot and diagnose mechanical and electrical repairs, utilizing various tools and diagnostic equipment.
  • Understand and complete estimating, invoicing, part identification, pre- and post-quality control checklists.
  • Adequately explain technical diagnoses and repair planning needs to include shop personnel, insurance adjusters, and customers.
  • Utilize various tools, diagnostic equipment, and virtual support team resources to make effective recommendations.
  • Test drive vehicles after repairs are completed.
  • Check all parts for quality and accuracy before installing.
  • Complete assigned training and certifications, including continuing education courses.
  • Communicate with field team to ensure efficiency and productivity.
  • Maintain a well-organized work area.
  • Responsible for ensuring tooling software updates are completed immediately.
  • Accountable for assigned inventory, including laptops, OE scan tools, VCI, and other equipment provided.
  • Develop and maintain excellent customer relationships through our company's purpose and core values.

Qualifications, Education & Experience:

  • Minimum of 3 years of automotive repair experience.
  • Trade school experience a plus.
  • ASE or I-CAR certifications a plus.
  • Knowledge of diagnostic scan tools and factory software.
  • Obtain AC certification and follow safety standards.
  • Excellent customer service and communication skills.
  • Knowledge and ability to use computers, mobile devices, and related technology efficiently.
  • Self-motivated, positive attitude, with a customer-focused vision.

Requirements:

  • Must be at least 21 years of age.
  • Must have a valid driver's license and ability to pass MVR check.
  • Ability to pass a background check.
  • Must be able to lift 60 pounds independently.
  • Travel may be required for continuing education and certification training.
  • Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping.
  • Requires frequent driving of company and customer vehicles.
  • Extensive travel within assigned areas is expected.
  • May have exposure to fumes, dust, and chemicals.
  • Ability to work in a shop environment in inclement weather.
  • Required to wear PPE, including but not limited to facial covering, eye protection, gloves.

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