Automotive Diagnostic Technician
1 day ago
Protech Automotive Solutions is seeking a highly skilled and dedicated Mobile Service Technician to join our team. As a key member of our team, you will be responsible for providing top-tier service to our customers by completing air conditioning service, automotive repairs, on-site scanning support, wire repairs, and diagnostics/ADAS calibrations within your market area.
Key Responsibilities- Deliver exceptional customer service and develop strong relationships with customers
- Perform air conditioning evacuation and recharge services
- Troubleshoot and diagnose mechanical and electrical repairs
- Understand and complete estimating, invoicing, part identification, pre- and post-quality control checklists
- Effectively communicate technical diagnoses and repair planning needs to shop personnel, insurance adjusters, and customers
- Utilize various tools, diagnostic equipment, and virtual support team resources to make recommendations
- Test drive vehicles after repairs are completed
- Check all parts for quality and accuracy before installing
- Complete assigned training and certifications, including continuing education courses
- Communicate with the field team to ensure efficiency and productivity
- Maintain a well-organized work area
- Ensure tooling software updates are completed immediately
- Accountable for assigned inventory, including laptops, OE scan tools, VCI, and other equipment provided
- Develop and maintain excellent customer relationships through our company purpose and core values
- Minimum of 3 years of automotive repair experience
- Trade school experience a plus
- ASE or I-CAR certifications a plus
- Knowledge of diagnostic scan tools and factory software
- Obtain AC certification and follow safety standards
- Excellent customer service and communication skills
- Knowledge and ability to use computers, mobile devices, and related technology efficiently
- Self-motivated, positive attitude, with a customer-focused vision
- Must be at least 21 years of age
- Must have a valid driver's license and ability to pass MVR check
- Ability to pass a background check
- Must be able to lift 60 pounds independently
- Travel may be required for continuing education and certification training
- Requires standing for extended periods with frequent stretching, reaching, walking, and stooping
- Requires frequent driving of company and customer vehicles
- Extensive travel within assigned area is expected
- May have exposure to fumes, dust, and chemicals
- Ability to work in a shop environment in inclement weather
- Required to wear PPE, including facial covering, eye protection, and gloves
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