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Lead Service Center Analyst

2 months ago


Livingston, California, United States Foster Farms Full time
Job Summary

Foster Farms is seeking a highly skilled and experienced Lead Service Center Analyst to join our team. As a key member of our IT Service Center, you will be responsible for leading the day-to-day operations, ensuring that each Service Center Team Member is adequately trained, and providing direction, troubleshooting advice, and resolutions on complex issues.

Key Responsibilities
  • Oversight of the day-to-day operations within the Service Center, ensuring that each ticket is efficiently and adequately addressed in a timely manner.
  • Act as a point of escalation for all Service Center members, providing direction, troubleshooting advice, and resolutions on complex issues.
  • Coordinates and ensures training opportunities for all Service Center members are provided.
  • Schedules overview sessions, workshops, instructional tours, etc.
  • Make technological recommendations to the Service Center Manager.
  • Participation in projects to ensure customer support requirements are addressed prior to a roll-out or go-live.
Requirements
  • A combination of education, training, and experience that provides the required knowledge and abilities.
  • Experience working both independently and in a team-oriented collaborative environment.
  • 3+ years of experience working in a Service Center, Help Desk, or Desktop Support environment.
  • 3+ years of troubleshooting desktop, laptop, printers, and other peripherals.
  • 3+ years of experience with Windows and MS Office applications.
  • Highly self-motivated and self-directed, able to make sound decisions with little direction from Management.
  • Ability to communicate clearly, concisely, and effectively with non-technical staff, IT staff, and business teams.
Preferred Requirements
  • BS in computer science, information systems, software engineering, or equivalent experience.
  • 3-5 years of IT experience working in a large organization with increasing responsibilities.
  • Must be able to work various shift schedules.
  • Experience learning and documenting business requirements.
Physical Requirements
  • Must have reliable transportation.
  • Must have or be able to obtain a CA driver's license.
  • Must be able to travel overnight occasionally.
  • Must be able to have consistent attendance in the Livingston, or other assigned Foster Farms' Office.
Additional Information

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans, and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new TEAM Members.