Senior IT Operations Manager
3 days ago
Job Summary
As the Lead Service Center Analyst at Foster Farms, you will be responsible for overseeing the day-to-day operations of the IT Service Center. This includes ensuring that each Service Center Team Member Analyst is equipped to provide exceptional support to our employees.
Key Responsibilities
- Collaborate with the Service Center Manager to develop and implement strategies for improving service center operations.
- Provide guidance and support to Service Center Team Members to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Monitor and analyze service center metrics to identify areas for improvement and implement changes as needed.
- Develop and maintain relationships with internal stakeholders to ensure seamless communication and collaboration.
Requirements
- Proven experience in IT service management, preferably in a leadership role.
- Excellent communication and interpersonal skills.
- Ability to analyze complex problems and develop effective solutions.
- Strong leadership and team management skills.
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