Lead Service Center Analyst
1 month ago
Foster Farms is seeking a highly skilled and experienced Service Center Lead to join our team. As a key member of our IT Service Center, you will be responsible for leading a team of Service Center Analysts and ensuring the day-to-day operations of the Service Center run smoothly.
Key Responsibilities:- Lead and manage a team of Service Center Analysts to ensure timely and efficient resolution of customer issues.
- Develop and implement training programs to ensure Service Center Analysts have the necessary skills and knowledge to provide excellent customer service.
- Collaborate with other IT teams and stakeholders to ensure seamless communication and issue resolution.
- Provide technical guidance and support to Service Center Analysts and other IT teams as needed.
- Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in Service Center operations.
- 3+ years of experience in a Service Center or Help Desk environment.
- Proven leadership and management skills, with experience in leading a team of technical support analysts.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
- BS in Computer Science, Information Systems, or related field.
- 3-5 years of IT experience, with increasing responsibilities.
- Leadership experience, with a proven track record of leading high-performing teams.
Foster Farms is an Equal Opportunity Employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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