Front Desk Supervisor
2 days ago
NOUN Hotel is seeking a skilled Front Desk Supervisor to provide exceptional guest service and lead our front desk team.
Key Responsibilities:
- Greet guests and visitors in a friendly and professional manner.
- Assist guests with check-in, room assignments, and other requests.
- Supervise and train front desk staff to ensure excellent customer service.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Maintain accurate records of room availability and guest accounts.
- Ensure the front desk area is clean, organized, and well-stocked with supplies.
Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and ability to think on your feet.
- Proficient in Microsoft Office and other computer programs.
- Ability to work flexible hours, including weekends and holidays.
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