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CNC Field Service Operations Manager

2 months ago

Danbury, Connecticut, United States Diedre Moire Full time
Position Overview:
As a pivotal leader in our field service operations, you will oversee a dedicated team focused on delivering exceptional service to our clients in the CNC machine tools sector. Your role will encompass not only management but also fostering strong relationships with customers and third-party suppliers.

Key Responsibilities:
  • Direct the scheduling of field service teams to ensure customer satisfaction and timely service delivery.
  • Engage with customer representatives within your designated territory to address their needs effectively.
  • Supervise training initiatives for field service technicians and application engineers, ensuring they are equipped with the necessary skills and knowledge.
  • Develop and implement comprehensive customer support programs that align with our business objectives and promote customer retention.

Qualifications:
To be successful in this role, you should possess:
  • A minimum of 5 years of experience in the machine tool industry, specifically in a field service capacity.
  • Proven leadership skills with the ability to manage a team of approximately 15 employees.
  • In-depth knowledge of industry stakeholders, including machine tool manufacturers and third-party service providers.

Benefits:
We offer a competitive salary ranging from $100,000 to $150,000, along with comprehensive medical, health, and dental benefits. Enjoy a balanced work-life dynamic with minimal travel requirements while continuing to support the machinery you are passionate about.

Mentorship Opportunities:
As a leader, you will have the opportunity to mentor and guide the next generation of field service technicians and engineers, fostering their professional growth and development.