HVAC Service Operations Manager

23 hours ago

White Plains, New York, United States Blake Smith Staffing, LLC Full time
Job Summary

As a Service Manager with our team at Blake Smith Staffing, LLC, you will be responsible for establishing and managing daily schedules for field technicians to handle customer service issues. This role requires coordination and execution of equipment commissioning and start up in newly constructed buildings.

Key Responsibilities:

• Manage technical support process for new and existing customers

• Communicate with customers systematically to provide status updates on service/startup and open issues.
• Liaise with field technicians (direct reports to this position) on a constant basis to accommodate customer requests, ensuring service issues are adequately resolved and startups completed per required schedules.
• Conduct site visits to review service issues in the field with Company tech crew or customer representatives, as necessary.
• Provide phone technical support for customers and assist in troubleshooting equipment issues.

• Log service and startup information, develop systems for maintaining all records.
• Track/follow-up on open issues to ensure service/punch list items are closed out in time.
• Generate and provide startup reports for customers and coordinate on commissioning items.

• Report to management on service/quality issues and create ad-hoc reports, as required.
• Recommend equipment improvements based on maintenance information gathered.
• Work with internal engineering team to pin-point potential deficiencies in equipment performance and reliability

Requirements:

• Bachelor Degree preferred or HVAC training or experience
• Prior experience with managing service or field technicians preferred; relevant experience will be considered.
• Knowledge and background in HVAC systems, operations and functions
• Familiarity with construction and building applications, a plus.
• HVAC equipment knowledge, a plus

Preferred Skills:

• Hardworking and responsible
• Ability to track long-term progress and follow through
• Excellent customer service and ability to resolve customer issues
• Good organizer with problem solving capabilities
• Presentation, verbal communication and computer skills
• Show initiative and have good attitude
• Must be able to work well with others
• Ambition a must
• Working knowledge of Microsoft Office suite - Excel, Word, PowerPoint.
• Must be organized with excellent verbal and written communication skills.
• Willing to conduct visits to jobsites, as required.
• Ability to drive and valid U.S driver's license, a plus.

Our ideal candidate will have a strong background in HVAC systems and operations, with experience in managing service or field technicians. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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