Facilities Operations Specialist

4 weeks ago


White Plains, New York, United States Veterinary Emergency Group Full time
ROLE OVERVIEW

We are seeking a highly skilled Facilities Coordinator to join our team at Veterinary Emergency Group. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our hospitals, including routine maintenance, unscheduled repairs, and vendor management. Your goal will be to maintain our hospitals in peak operating condition and provide exceptional customer service to our hospital employees.

KEY RESPONSIBILITIES
  • Coordinate and manage emergency, scheduled, and unscheduled repairs of HVAC, electrical, plumbing, glass & carpentry, and other facility-related issues.
  • Assist with dispatch and coordination of medical equipment repairs & maintenance.
  • On-board vendors into the ServiceChannel platform.
  • Manage warranty repairs with General Contractors for newly opened hospitals.
  • Assist the department with the planning of repairs, maintenance, and capital improvement projects as needed.
  • Set up preventative maintenance contracts and service providers for new VEG locations.
  • Routinely prepare and update work orders via ServiceChannel.
  • Communicate with hospital management daily to obtain feedback and recommendations to meet and exceed operational standards.
  • Expected to operate with a sense of urgency.
  • On-call 24/7 for the support and coordination of any emergency repair.
REQUIREMENTS
  • 2-3 years of experience in Facilities Management.
  • No experience is required with medical equipment - this training can be provided.
  • Be extremely organized with the ability to retain and document institutional knowledge.
  • Strong multi-tasking skills.
  • Must excel at customer service; ensuring timely, positive, and proactive communication with relevant parties.
  • Strong communication skills, both written and verbal.
  • Can conform to and be flexible with shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
  • Availability for after-hours support for a 24-hour business.
  • Ability to work with all levels of hospital staff within & outside of Facilities.
  • Self-starter able to work independently but comfortable working in a team environment.
  • Dependable and flexible when necessary.
  • Good analytical and problem-solving skills.
  • Excellent interpersonal skills.
  • Experience in the veterinary industry is not a requirement.
  • Background in high-end retail facilities management is a plus.
  • Experience with ServiceChannel is a plus, but not a requirement.
  • Ability to assist in managing facilities of multiple, geographically diverse hospitals.
BENEFITS
  • Compensation range: $75,000 - $85,000.
  • Medical, Dental and Vision benefits beginning day 1 of employment.
  • 401K with company match.
  • 10 weeks of parental leave with 100% pay.
  • Unlimited PTO.
  • Company laptop and a monthly cell phone reimbursement.
  • Casual office attire, dog friendly, and a kitchen full of snacks and beverages.
  • Opportunity to grow and so much more.


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