HVAC Commercial Operations Manager

2 weeks ago


Henderson, Nevada, United States Ambient Edge Full time
Job Overview

The HVAC Commercial Operations Manager is responsible for overseeing the team that maintains and repairs heating and cooling systems in commercial properties. This role involves direct collaboration with Field Supervisors, Service Technicians, CSR/Dispatch staff, and other management personnel to ensure high levels of customer satisfaction while achieving departmental objectives.

Why Choose Ambient Edge?

  • Competitive Compensation Structure
  • Comprehensive Health Benefits: 100% coverage for medical, dental, and vision for employees, with 50% coverage for family members
  • Work-Life Balance: Paid Time Off, flexible scheduling, wellness initiatives, and more
  • 401k Plan with a full match
  • Company-provided vehicle for personal use
  • Access to advanced technology including mobile devices and software
  • Paid training and ongoing professional development opportunities

Key Responsibilities:

  • Plan, direct, and provide advanced technical support to meet service demands and customer expectations
  • Collaborate with Field Supervisors to recruit, interview, hire, and train Commercial HVAC Technicians to fulfill workload requirements
  • Travel as needed to various locations
  • Balance hands-on fieldwork with office management duties
  • Evaluate departmental efficiency and productivity, implementing necessary changes to meet goals
  • Establish and maintain a regular training program for Commercial HVAC technicians to ensure they are up-to-date on the latest service techniques and safety protocols
  • Maintain regular communication with dispatch to ensure proper scheduling based on skill level and training needs
  • Develop and oversee budgets, goals, and objectives to ensure departmental profitability
  • Ensure compliance with company policies, procedures, and standard operating procedures by department staff
  • Manage large projects and analyze performance reports
  • Collaborate with other department managers to achieve company and departmental objectives
  • Perform additional tasks as required to maintain efficient department operations

Qualifications:

  • Strong customer service and sales capabilities
  • 10+ years of experience in commercial HVAC, with a minimum of 5 years in a managerial capacity
  • Post-secondary education from college, trade school, or military experience preferred
  • In-depth knowledge of HVAC and refrigeration systems
  • Technical proficiency with local codes and resourcefulness in problem-solving
  • Strong leadership skills to enhance team productivity and quality of work
  • Excellent verbal and written communication skills, with strong conflict resolution abilities
  • Detail-oriented and highly organized, capable of managing multiple tasks
  • Proficient in common office software applications such as MS Word, Excel, and Outlook
  • Desire for personal improvement and the ability to inspire HVAC technicians to excel
  • Professional appearance and a commitment to instilling pride in workmanship
  • Valid driver's license with a clean driving record
  • Willingness to work flexible hours, including nights, weekends, and holidays as necessary

Physical Requirements:

  • Ability to lift up to 20 lbs occasionally
  • Prolonged periods of sitting and working on a computer
  • Ability to bend, stoop, and carry
  • Repetitive motions involving wrists, hands, and fingers


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