Help Desk Support Specialist
3 weeks ago
Weston & Sampson is seeking a skilled Help Desk Technician to join our IT team in Foxborough, MA. As a Help Desk Technician, you will be responsible for providing technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities- Provide technical support to end-users via phone, email, and in-person
- Resolve hardware and software issues, including Windows-based computers, mobile devices, video conference systems, printers, plotters, and copier/scanners
- Install and configure software applications at the end-user level
- Contribute to the maintenance of infrastructure-level systems and system standards
- Provision Windows-based computers of all form factors
- Provision mobile devices of all types
- 1-3 years of experience in a help desk or technical support role
- Minimum Associate's degree preferred
- Ability to work evenings and weekends, with occasional overtime
Weston & Sampson is a 100% employee-owned, full-service environmental and infrastructure consulting firm with over 800 professionals. We are committed to protecting, improving, and sustaining the natural and built environment to enhance the quality of life. We offer a flexible work environment, competitive compensation, industry-leading benefits, and exciting career growth opportunities.
We are an Equal Opportunity Employer and welcome diverse perspectives and experiences. We are committed to the principles of Inclusion, Diversity, Equity, and Access (IDEA) and strive to foster a sense of belonging and equitable representation across our organization.
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