Customer Service Ambassador
4 days ago
Since 1975, our family-owned residential construction company has been dedicated to setting new standards in the industry.
We strive for innovation and excellence in waterproofing, foundations, and concrete repair, ensuring our customers receive top-notch service.
Our team shares a passion for growth, collaboration, and creating opportunities for development.
Your Compensation"We recognize that fair compensation plays a significant role in job satisfaction. Our starting hourly rate for this position is $18.This amount reflects our commitment to providing a competitive salary and benefits package that supports your overall well-being.
About the Role"As a Customer Care Specialist at Thrasher, you'll be an integral part of our client experience team.You will play a vital role in scheduling appointments with our experts, converting leads into scheduled visits, and collaborating with colleagues to provide personalized support.
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- Develop strong relationships with homeowners through effective communication and problem-solving skills.
- Work collaboratively with the team to ensure seamless appointment scheduling and retention.
- Stay focused on meeting or exceeding key performance metrics for lead conversion and appointment retention.
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- A minimum of 1-2 years of experience in customer-facing roles.
- A history of reliability and consistency in previous positions.
- The ability to pass pre-employment screening, including a background check.
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- Medical, dental, and vision insurance.
- Flexible spending accounts and Health Savings Accounts (HSAs).
- 401(K) Retirement Savings plan with a 5% employer match.
- Employer-paid life insurance in the amount of $50,000.
- Career growth and development opportunities.
We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to succeed.
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