Customer Service Department Head

7 days ago


MagstattleBas, Grand Est, United States SpartanNash Full time

At SpartanNash, we strive to deliver exceptional customer experiences through innovative retail solutions. Our team of dedicated professionals works tirelessly to ensure that our customers receive the highest level of service and satisfaction.

About Us

We are a leading food solutions company with a strong presence in the US market. Our commitment to Operational Excellence and Insights that Drive Solutions sets us apart from others in the industry.

Salary Range

The estimated annual salary for this position is between $65,000 - $85,000 depending on qualifications and experience.

Job Description
  • This role requires a highly skilled leader who can oversee day-to-day department operations in a retail store, ensuring associates are trained, departments are fully staffed, and all company goals and key performance indicators are met.
Main Responsibilities:
  1. Inventory Management: Responsible for ordering and maintaining inventory in the department, utilizing inventory control procedures to ensure product freshness and quality.
  2. Team Management: Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date-sensitive rotation.
  3. Product Knowledge: Maintain familiarity with all products carried in the department as well as throughout the store, including advertised items, special prices, coupon deals, or other features that apply to sales and rewards programs.
  4. Scheduling and Labor Control: Follow company policies and timelines using required tools and software to manage scheduling according to forecasted guidelines, implementing and maintaining work schedules, labor control, overtime control, and payroll expense for the department.
  5. Department Goals: Develop and monitor department goals, forecasts, and performance metrics, attending daily huddles, manager meetings, district, and company-level meetings via phone, online, or in-person as required.
Requirements
  • A high school diploma or equivalent (GED) is required, with two years of retail experience preferred, one-year supervisory experience preferred.
  • Strong written and verbal communication, bookkeeping skills, good organization, prioritization, decision-making, problem-solving, and conflict management skills are necessary.
  • Leadership abilities, capability to work in a hands-on environment, strategic planning, and business acumen skills are also essential.
  • Proficiency in Word, Excel, and PowerPoint is required, with Spanish language skills desirable depending on company location.
Benefits

We offer a comprehensive Total Rewards benefits package that includes competitive pay, health insurance, retirement savings plans, paid time off, and opportunities for professional growth and development.



  • Magstatt-le-Bas, Grand Est, United States H&H Automotive Full time

    Join H&H Automotive as a Customer Experience Representative in our Service Department, leading the way in delivering exceptional customer service and creating a seamless experience for our valued clients. As a key member of our team, you will act as the point of contact for customers arriving at our service drive, ensuring their needs are met and...


  • Magstatt-le-Bas, Grand Est, United States Raising Cane's Chicken Fingers Full time

    Customer Service Associate RoleAt Raising Cane's Chicken Fingers, we're looking for a Customer Service Associate to join our team. As a key member of our customer experience team, you'll be responsible for providing exceptional service to our guests. Your main priority will be to ensure that every customer leaves our restaurant feeling satisfied and valued....


  • Magstatt-le-Bas, Grand Est, United States Public Storage Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing daily storage unit inspections, and ensuring seamless customer experiences.Key Responsibilities:Provide proactive customer service to drive...


  • Magstatt-le-Bas, Grand Est, United States Sapp Bros. Full time

    Job Summary:We're seeking a skilled Petroleum Customer Service Representative to join our team at Sapp Bros. This role involves supporting customers, managing orders, and providing expert product knowledge. As a key player in our Petroleum Division, you'll work closely with internal sales teams, Procurement, Inventory, and Warehouse teams to meet customer...


  • Magstatt-le-Bas, Grand Est, United States Sapp Bros. Full time

    About the Role:We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our Travel Center locations. As a Sales Associate, you will play a key role in delivering fast and friendly service to our customers, ensuring a clean and welcoming environment, and providing excellent...


  • Magstatt-le-Bas, Grand Est, United States Hy-Vee Supermarket Full time

    Job DescriptionWe are seeking a highly skilled Cash Handling Specialist to join our team at Hy-Vee Supermarket. As a key member of our operations, you will be responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, and collecting dry cleaning orders for customers.You will also play a vital role in...


  • Magstatt-le-Bas, Grand Est, United States Total Wine & More Full time

    About UsTotal Wine & More is a leading wine, spirits, and beer retailer with a passion for delivering exceptional customer experiences. Our stores offer a wide selection of products, knowledgeable staff, and a welcoming atmosphere.Job Description:Provide customers with product knowledge and recommendationsProcess transactions and handle cash and credit...


  • Magstatt-le-Bas, Grand Est, United States Baker's Full time

    Company OverviewBaker's is a grocery store chain that takes pride in serving our customers with a passion for food and people. Our team is dedicated to creating amazing experiences for our customers, communities, and each other, with food at the heart of it all.Job SummaryWe are seeking a talented Customer Experience Associate to join our team. As a Customer...


  • Magstatt-le-Bas, Grand Est, United States Holiday Inn Express & Suites Omaha Downtown - Airport Full time

    Hotel Customer Service RepresentativeWe are seeking a Hotel Customer Service Representative to join our team at the Holiday Inn Express & Suites Omaha Downtown - Airport. As a key member of our front desk team, you will be responsible for ensuring that guests feel welcome and comfortable throughout their stay. This includes greeting and engaging with guests...


  • Magstatt-le-Bas, Grand Est, United States DH Pace Company, Inc. Full time

    Overview: DH Pace Company, Inc., a leading organization in Omaha, NE, is seeking an experienced Department Coordinator to oversee field employees and ensure exceptional customer satisfaction. Our ideal candidate will have a strong ability to coordinate teams effectively.About Us: We are a dedicated team that strives to provide top-notch services. Our goal is...


  • Magstatt-le-Bas, Grand Est, United States SPEC Building Materials Full time

    About the Role:The Sales and Account Development Associate position at SPEC Building Materials involves selling building materials to customers from the customer service counter. You will maintain and grow existing customer base through prospecting, sales account development, quoting and customer follow up. This is an excellent opportunity to develop your...


  • Magstatt-le-Bas, Grand Est, United States Aaron's Full time

    About the RoleWe are seeking a highly skilled Customer Accounts Service Representative to join our team as a Lease Renewal and Payment Specialist. As a key member of our sales team, you will play a vital role in driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with...


  • Magstatt-le-Bas, Grand Est, United States B Street Collsion Center Full time

    Join Our TeamAs a valued member of our team, you will enjoy a comprehensive benefits package, opportunities for career advancement, and a dynamic work environment.About the RoleThis is a full-time position requiring a high school diploma or equivalent. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work...


  • Magstatt-le-Bas, Grand Est, United States Sherwin-Williams Full time

    About UsSherwin-Williams is a leading global manufacturer and distributor of paints, coatings and related products. Our mission is to help our employees and their families live healthier, save smarter and feel better.Job OverviewWe are seeking a highly motivated Customer Service Branch Associate to join our team in Omaha, NE. This role will be responsible...


  • Magstatt-le-Bas, Grand Est, United States DH Pace Company, Inc. Full time

    We are seeking a highly organized Department Coordinator to join our team at DH Pace Company, Inc. in Omaha, NE.As a key member of our staff, this individual will effectively coordinate field employees and ensure that our services meet or exceed customer satisfaction.This role offers an estimated annual salary of $45,000-$60,000, depending on experience.Job...


  • Magstatt-le-Bas, Grand Est, United States Hy-Vee Full time

    **Job Summary:** We are seeking a highly motivated and detail-oriented individual to join our team as a Grocery Department Assistant at Hy-Vee. In this role, you will be responsible for ensuring the highest level of customer satisfaction by maintaining a clean and well-stocked grocery department.**Key Responsibilities:Review merchandise for freshness and...


  • Magstatt-le-Bas, Grand Est, United States SpartanNash Full time

    About the RoleWe are seeking a highly skilled and experienced Bakery Department Operations Manager to join our team at SpartanNash. In this role, you will be responsible for leading the day-to-day activities of the center store operations in a retail store, ensuring that all areas are fully staffed, trained, and operating to company standards.Key...


  • Magstatt-le-Bas, Grand Est, United States Penske Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Penske. This role involves fueling and washing vehicles, ensuring they are in excellent condition before hitting the road again.Job ResponsibilitiesGreet customers, provide exceptional service, and ensure their experience is positive.Perform vehicle readiness...


  • Magstatt-le-Bas, Grand Est, United States Holiday Inn Express & Suites Omaha Downtown - Airport Full time

    Company OverviewHoliday Inn Express & Suites Omaha Downtown - Airport is a modern and beautiful hotel offering competitive pay and employee room rates. We are committed to providing exceptional service to our guests and creating a positive work environment for our team members.

  • Retail Team Member

    4 days ago


    Magstatt-le-Bas, Grand Est, United States Total Wine & More Full time

    Job DescriptionWe are seeking a Retail Team Member - Customer Service Specialist to join our team at Total Wine & More. As a Sales Associate, you will play a critical role in providing an exceptional shopping experience for our customers. This includes processing transactions accurately and efficiently, maintaining store safety and cleanliness standards, and...