Manager of Customer Experience

1 week ago


Edison, New Jersey, United States Renee Brown Full time

Job Summary: We are seeking an experienced and results-driven Manager of Customer Experience to join our Meadow Lilly team in Edison, NJ. This key role involves leading our operations, fostering a positive work environment, and ensuring exceptional customer experiences.

Main Responsibilities:

  • Develop and implement customer-focused initiatives to improve satisfaction and retention.
  • Train and coach team members to deliver outstanding customer service.
  • Lead by example, demonstrating a commitment to quality, safety, and cleanliness standards.
  • Monitor and adjust schedules to optimize labor efficiency and meet business needs.
  • Maintain accurate records and reports to inform business decisions.

Essential Qualities:

  • Proven track record of delivering exceptional customer experiences.
  • Strong leadership and communication skills.
  • Ability to adapt to changing circumstances and priorities.
  • Results-driven approach to problem-solving and goal-achievement.

Compensation Package: $50,000 - $65,000 per year, depending on experience and qualifications.



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