Resource Support Specialist

2 weeks ago

Fernandina Beach, Florida, United States AiRCare Health Full time
Position Overview

Salary: Competitive

Company Mission: AiRCare Health is dedicated to revolutionizing the healthcare landscape.

We focus on empowering individuals to prioritize their emotional health.

About Us:

Our goal is to reshape mental and emotional healthcare. By leveraging data and advanced analytics, we identify individuals in need of assistance before they encounter significant challenges. Our proactive approach integrates compassionate clinical care management with the precision of machine learning, enhancing the health and wellbeing of diverse populations. We address various issues, from workplace stress to financial hardships, relationship challenges, and behavioral health concerns, providing impactful support to individuals and families.

Your Role:

As we expand, we are assembling a team of enthusiastic, optimistic, and empathetic professionals. We seek individuals who are passionate about making a difference and who can inspire hope in others.

Candidate Profile:

You are someone who is open-minded and consistently makes a positive impact on those around you. People turn to you for support and guidance. You embody optimism, tackle challenges head-on, and align with our core values of Hope, Empathy, Action, Raising the bar, and Trust.

Essential Qualifications:

  • A college degree or an associate degree in a customer service-related field.
  • At least one year of experience in customer service, preferably within the healthcare sector.
  • A strong passion for mental health, emotional wellbeing, and community support.
  • A sense of urgency and purpose in your work.
  • Proven excellence in delivering outstanding customer service via phone and email.
  • A motivation to assist others, aligning with our mission.
  • Excitement about being the initial point of contact for individuals seeking support.
  • Exceptional communication and listening skills, particularly over the phone.
  • Focused, determined, optimistic, and creative in your approach.
  • Willingness to work remotely and reside in designated states.

Key Responsibilities:

The Help Now Resource Specialist position is a full-time role within the AiRCare Team. Responsibilities include:

  • Responding to inbound calls to provide support in accordance with program guidelines.
  • Understanding and navigating employer benefits to assist the populations we serve.
  • Educating participants about their employer-provided benefits.
  • Gaining proficiency in various community resources, including financial, medical, housing, and social services.
  • Communicating effectively to build connections and deliver assistance to those in need.
  • Following up with individuals to ensure their needs are met.
  • Providing feedback to enhance our service model based on client experiences.
  • Collaborating with a dedicated team committed to making a positive impact.
  • Acting with urgency to connect individuals with necessary resources.
  • Ensuring compliance with confidentiality and privacy regulations.
  • Meeting established performance metrics.
  • Completing additional tasks as assigned.

This Role is Ideal for You If:

  • You are passionate about improving lives and believe in the greater good.
  • You are tenacious and bring innovative solutions to challenges.
  • You are accountable and enjoy collaborating with others.
  • You take ownership of tasks and maintain regular communication with your team.
  • You are comfortable having difficult conversations and making recommendations.
  • You are detail-oriented and committed to completing tasks efficiently.
  • You thrive in a fast-paced environment and adapt quickly to changes.
  • You are open to learning new tools and techniques to enhance your work.
  • You reside in designated states.

Remote Work Requirements:

  • Reliable internet connection and appropriate network quality.
  • A dedicated workspace that ensures privacy.
  • Utilization of company-provided equipment.

What We Offer:

This is a full-time employee position with a comprehensive benefits package, including medical, dental, vision, life insurance, and retirement options.

Equal Opportunity Employer: AiRCare is committed to fostering a diverse and inclusive workplace.

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