Shift Lead
1 day ago
Schwazze is a premier, vertically integrated regional cannabis company with assets in Colorado and New Mexico. Our mission is to unlock the full potential of the cannabis plant to improve the human condition.
Job TitleShift Lead - Star Buds
Job TypeFull-Time, Non-Exempt
LocationStar Buds - Fed Heights | 9000 Federal Blvd. Unit #B, Federal Heights, CO 80260
Pay RangeShift Lead starting wage is $16.00 per hour with earning potential up to $29.44 per hour including tips.
Job SummaryThe Shift Lead plays a pivotal role in ensuring the seamless operation of our stores, where exceptional customer service and operational efficiency intersect. As a crucial link between the Store Director and Assistant Manager, you will maintain a harmonious balance of adherence to policies, procedures, and operational guidelines while enhancing the customer experience.
Essential Functions- Customer Service (40%)
- Provide customers with a friendly and welcoming experience, assisting them as needed.
- Offer expert cannabis product information and guidance, answering questions and helping customers find suitable products.
- Address customer inquiries and concerns, striving to ensure their satisfaction.
- Maintain a clean and organized store environment to create an enjoyable shopping experience.
- Collaborate with the team to suggest improvements based on customer feedback.
- Assist with returns and exchanges, ensuring a hassle-free process for customers.
- Support the team in training staff on proper cash handling and transaction procedures.
- Work together with colleagues to perform daily cash reconciliation and reporting.
- Collaborate with the finance department to enhance cash flow and financial efficiency.
- Participate in routine cash register audits to verify accurate cash handling.
- Assist in refining and simplifying cash handling procedures for the team.
- Help colleagues with advanced cash register functionalities for smoother transactions.
- Contribute to maintaining product quality and safety standards.
- Support the organization of products for easy restocking and accessibility.
- Collaborate with the inventory management team to ensure accurate inventory levels.
- Assist in implementing in-store promotions and sales strategies to manage inventory.
- Participate in monitoring supply chain performance, identifying process improvement opportunities.
- Collaborate with team members to report and analyze product trends and customer preferences.
- Education and Experience
- High school diploma or equivalent.
- Must be at least 21 years of age.
- Ability to obtain and maintain an active MED badge in the state of Colorado.
- Previous experience in a retail or customer service role is preferred.
- Knowledge of cannabis and its products is a plus.
- Working Conditions
- Ability to lift 25 lbs. or more multiple times per day.
- The schedule will vary depending on the needs of the business.
- Nights, Weekends, and Holidays are to be expected.
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