Retail Shift Lead
1 day ago
We are seeking a highly motivated and experienced Retail Shift Lead to join our team at 5.11 Tactical. As a Retail Shift Lead, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.
Key Responsibilities:- Directs and models 5.11's Values, Mission, and Service standards to provide an elevated customer experience
- Works closely with the 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities, and support long-term strategies
- Leads and delegates merchandise processing, replenishment, and recovery of sales floor to brand standards
- Ensures all alterations and embellishments are executed according to department specs
- Models an efficient and satisfying cash-wrap experience
- Ensures housekeeping duties are completed to maintain a neat, clean, and professional store experience
- Monitors and follows up on sales goals, sales plans, and sales budgets to optimize profit
- Assists with reductions, price changes, and transfers
- Unloads delivery truck, receives, opens, and unpacks merchandise and labels merchandise with security tags
- Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
- Has working knowledge and oversees use of all Company systems in store
- Bachelor's or Associate's Degree and/or 2-4 years of retail experience – apparel preferred
- Previous retail management or supervisory experience
- Proven ability to provide a superior customer experience and drive customer loyalty
- Proven ability to assess talent and manage performance
- Proven business acumen with strategic and analytical skills
- Ability to effectively communicate with all levels of an organization
- Schedule flexibility to include evenings and weekends
- Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
At 5.11, we embrace a high-energy culture built upon our values of Service, Unity, Impact, and Tenacity. We take pride in our brand and engage with our communities. We build together as one global 5.11 family, collaborating and listening actively. We have big ambitions and innovate for impact, thinking creatively and challenging norms. We are tenacious in our pursuits and accountable to each other, building trust and confidence to rise to any challenge.
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