Shift Team Lead

4 weeks ago


Sterling Heights, Michigan, United States Wegmans Food Markets Full time
Job Title: Shift Team Lead

We are seeking a motivated and organized Shift Team Lead to join our team at Wegmans Food Markets. As a Shift Team Lead, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to be successful in their roles.

Key Responsibilities:
  • Manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and departments.
  • Partner with department management to prioritize and delegate tasks, ensuring the Front End/customer checkout operations run efficiently.
  • Manage the performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
  • Provide exceptional customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
  • React quickly to situations that arise, partnering with store leadership to problem-solve operational challenges.
  • Participate in and/or lead special projects and assignments across the store, with the goal of bringing employees together and enhancing the Company culture.
Requirements:
  • 1 or more years of work experience, preferably in customer service, or a college degree.
  • Computer skills.
  • Proven ability to multi-task and handle interruptions in a fast-paced environment.
Preferred Qualifications:
  • Experience leading a team.
  • Ability to quickly learn and adapt to new situations and subject matters.
What We Offer:
  • Competitive pay and a variety of benefits & perks.
  • Premium pay for working on Sundays or holidays.
  • Industry-leading health care coverage and wellness programs.
  • Paid time off (PTO) to help you balance work and life.
  • Flexibility in scheduling to prioritize your individual needs.

We are proud to offer a comprehensive benefits package, including paid time off, higher premium pay rates, health care benefits, retirement plan, scholarship program, and more. Our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For for 25 years in a row.

At Wegmans, we believe in caring, respect, empowerment, high standards, and making a difference in the community. We offer a family-like atmosphere of shared support, leaders who have your best interest at heart, and growth as part of everything we do. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you.



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