Instructional Designer

5 days ago

San Francisco, California, United States Postman Full time
Job Description

Postman is the world's leading collaboration platform for API development. Our Sales Enablement team is responsible for arming our sales team with the necessary tools and knowledge to proficiently sell Enterprise and close new logos. We're looking for an Instructional Designer to design and develop training content and self-paced courses for new hire onboarding, everboarding, and skills development for the go-to-market team.

Key Responsibilities
  • Design and develop training content and self-paced courses for new hire onboarding, everboarding, and skills development for the go-to-market team
  • Apply proven instructional design theories and adult learning principles to the development of engaging and relevant content that enhances learning transfer and retention
  • Collaborate with the new hire onboarding program manager and subject matter experts to identify target audience's training needs
  • Conduct instructional research and analysis on our learners and stakeholders
  • Create learning objectives to appropriately match the identified training needs, and design content that meets those goals
  • Manage, own, and update training content in LMS and CMS in collaboration with department standards
  • Produce hands on exercises, activities, and assessments that align with the content and learner, and are designed to reinforce learning
  • Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle
Requirements
  • Minimum 3-5 years of experience designing and producing learning content for software applications
  • Skilled in course development
  • Experience managing, organizing, and updating Learning Management Systems and/or Content Management Systems (preferably Highspot)
  • Demonstrated ability to translate product features, specifications, and technical complexities into accessible learning content
  • Strong editing, writing, and communication skills with the ability to create clear instructional content and scripts, and to edit others' work to meet department standards
  • Proven track record of delivering high-quality content in dynamic, fast-paced environments with rapidly changing products
  • Strong analytical skills with the ability to use data to inform decisions and improve outcomes
  • Work hours within one of these four North American time zones (Eastern, Central, Mountain, Pacific), preferably located in the San Francisco bay area
  • Bachelor's degree in instructional design, educational technology, or similar
  • High standards, a strong eye for detail, and a strong sense of ownership
Nice to Haves
  • Experience in revenue enablement, sales, solutions engineering, or customer success for a SaaS organization
  • Experience with sales engagement tools such as Gong and Highspot
  • Experience with start-up cultures
  • Experience using Postman and/or developer tools

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