Instructional Designer

Join the County of Santa Clara team as an Instructional Designer, responsible for designing, developing, and delivering training programs for end-users of office productivity software and proprietary software applications.

• Coordinate training for application implementation, upgrades, and changes, and participate in application implementation upgrades and changes;
• Serve as liaison between end-users, project team members, and other resources as needed;
• Use storyboarding, outlines, and other media tools to produce a high-level design for course or learning series development that will enhance business capabilities;
• Develop content outlined in design phase through research of pertinent subject matter and conferring with subject matter experts;
• Participate on project teams with primary responsibility for identifying associated training plans;
• Assess the learning needs of staff in support of organizational strategy and help identify areas where increased end-user competence could improve performance;
• Provide ad-hoc training to users who are confronted with complex tasks or problems;
• Collaborate with subject matter experts, training colleagues, site specialists, business clients, and Information Technology partners across the organization;
• Research a variety of pertinent subject matter literature and confer with job experts and others with relevant knowledge to establish a foundation for training;
• Design, write, update, and test training curriculum to a broad range of end-user roles and knowledge, including computer-based training modules;
• Deliver structured content and learning materials in a classroom setting, to Learning Management Systems, or through other electronic media;
• Build and maintain the master training environment;
• Preview and evaluate vendor instructional materials for purchase and use by the County;
• Manage work plan and project steps using established tools and procedures to meet committed time frames and project milestones;
• Locate and arrange for training and development facilities and speakers/instructors or other trainers and coordinate the inventory, ordering, prepackaging, and issuing of program supplies and equipment;
• Coordinate training needs assessments for new software releases and updates; work with SMEs to identify, design, and deliver a variety of training methods;
• Instruct individuals or groups in a variety of subject matter areas and perform the role of facilitator or resource person;
• Train, credential, and supervise Credentialed Trainers and Super Users, as applicable;
• Provide technical training and orientation to desktop, financial, clinical, or specialized business applications;
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with business software in order to design instructional content;
• Participate in the evaluation and testing of new module releases;
• Maintain training materials;
• Provide status updates and create and manage training timelines and deliverables;
• Evaluate effectiveness of training timelines and deliverables and consult with project or product managers regarding frequency and volume of content delivery;
• May be assigned as a Disaster Service Worker, as required;
• Perform other related duties as required.

• Sufficient education, training, and experience to demonstrate possession of the following knowledge and abilities:
• Possession of a Bachelor's degree in Information Technology or Systems, Instruction Design or Technology, Communications, Management, Business, or Public Administration, Industrial Relations, Education, Social or Behavioral Science, Health Science, or a related field, and two (2) years of recent experience designing, developing, and delivering training curriculum and materials for a software system and/or two (2) years of experience working with software applications and computer systems essential to the functional area in which staff will need to be trained;
• OR Training and experience equivalent to the possession of a Bachelor's degree.
• Relevant analytical, administrative, lead, supervisory, or management experience that includes interpreting rules and regulations, gathering data, and formulating recommendations, and report writing can substitute for education on a year-for-year basis;
• Four (4) years of recent experience designing, developing, and delivering training curriculum and materials for a software system and/or four (4) years of experience working with software applications and computer systems essential to the functional area in which personnel will need to be trained.

• Ability to travel to alternate locations in the course of work;
• If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization;
• Depending on the position, related certifications may be required or desired;
• Knowledge of a specific domain or functional area(s) may be required.

• Employee, management, and organizational development techniques and current adult learning theory and practices;
• Principles and techniques of curriculum development;
• Theory and practices of organization, management, public administration, supervision, and communication;
• Effective methods of using multimedia equipment and other training aids or materials;
• Current adult learning theory and methodologies, presentation techniques, and course pacing;
• Instructional design models (e.g., ADDIE);
• Application protocols and problem-solving methods focused on helping staff learn how to use software to increase speed and create higher value work products;
• Various curriculum development applications and training delivery methods, including web-based, self-paced, and classroom education.

• Plan, develop, conduct, and evaluate a variety of complex and difficult management and employee training and development programs or courses;
• Conduct employee, management, and other organizational needs assessments and task analyses;
• Translate specific department/agency organizational needs into curriculum and differentiate between needs which can be met through training and those which require other approaches;
• Develop technology training programs for non-technical audiences;
• Establish collaborative working relationships with a diverse audience, including stakeholders as well as trainees;
• Formulate specific objectives against which to compare and evaluate training results;
• Maintain currency in the state-of-the-art training theory and practice;
• Collect, analyze, and interpret data;
• Demonstrate active listening skills, communicate effectively both orally and in writing, and speak effectively before large and small groups;
• Conduct training and development sessions, perform the role of facilitator, and effectively utilize group dynamic skills and techniques;
• Reason logically and creatively and utilize a variety of analytical skills and sound techniques in the process of meeting program goals relative to management/employee training and development and improvement of organizational productivity;
• Work as a member of a team;
• Effectively prioritize activities and projects;
• Interact with and work collaboratively with multidisciplinary teams and process stakeholders;
• Learn and retain knowledge of all assigned applications;
• Coordinate and communicate with process stakeholders;
• Multi-task complex work assignments;
• Communicate effectively both orally and in writing;
• Resolve conflicts;
• Lead meetings;
• Perform under pressure with tight deadlines;
• Become cross-functional in one or more applications;
• Listen and suggest ways to complement or assist the work of others;
• Collaborate and work to fill gaps and void overlaps in local system activities;
• Motivate key process stakeholders;
• Translate and document complex clinical and/or business workflows;
• Work with minimal guidance;
• Effectively negotiate and facilitate.

• Travel outside the County for training, conferences, seminars, or meetings in support of assigned projects;
• Work evenings and weekends, on an as-needed basis.