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Product Support Sales Representative

1 month ago

Monroe, Washington, United States N C Machinery Full time
Job Title: Product Support Sales Representative

The Parts Department at N C Machinery is seeking a highly motivated and experienced Product Support Sales Representative to join our team in Monroe, WA. As a key member of our sales team, you will be responsible for selling all parts and service to our assigned customer accounts, with a primary goal of growing our parts and service business by building and maintaining strong customer relationships.

Key Responsibilities:
  • Sales Generation:
    • Proactively call on customer accounts to identify their needs for parts and service.
    • Identify key decision-makers for each customer and develop strategic sales plans to achieve sales goals.
    • Meet or exceed sales strategies assigned to customer accounts.
    • Complete undercarriage, GET, and machine inspections as required.
    • Attend all required sales meetings and training events.
  • Customer Relationship Management:
    • Build and maintain long-term relationships with assigned customers by providing top-tier customer service and ensuring satisfaction.
    • Provide quotes for parts and services using Sales Funnel Management.
    • Provide ongoing support to customer accounts using available resources, including the Service Department, Parts Department, Technical Services, Finance Departments, and Peers.
    • Entertain customers at sporting events and other events.
    • Comply with company and customer safety policies.
    • Ability to work in adverse weather conditions and in and around heavy equipment.
  • Product Knowledge:
    • Complete DPC PSSR training (Foundational and Advanced Certificate).
    • Complete DPC Parts Training.
    • Become familiar with all merchandising programs.
    • Attend all required training events.
    • Complete other DPC courses applicable to the PSSR role.
  • Territory Management:
    • Position will be based out of Monroe, WA, with territory coverage expanding to Wenatchee, WA.
    • Manage customer accounts through SalesLink.
    • Complete all leads through Sales Funnel Management.
    • Update customer information as required.
    • Maintain company vehicle per company policy.
    • Complete weekly call reports and expense reports.
  • Collaborative Engagement:
    • Work closely with the Service Department, Parts Department, Credit Department, and Accounting Department to ensure customer satisfaction.
    • Attend networking events, trade shows, and other industry-related functions to promote the dealership and products and services.
Qualifications and Experience:
  • Required:
    • Proven sales experience, preferably in heavy equipment, construction, or related industries.
    • Strong negotiation, communication, and interpersonal skills.
    • Ability to work independently with minimal supervision while meeting or exceeding sales goals.
    • Willingness to travel within the Washington dealer territory to meet with customers.
    • Valid WA driver's license.
    • Demonstrated proficiency in Microsoft Office.
  • Preferred:
    • Familiarity with Caterpillar products and services.
    • Proficiency with CRM software and sales reporting tools.
    • BA/BS degree.
Compensation and Benefits:
  • Base salary of $24,000 per year + commission.
  • Discretionary program: earn dollars for specific goals achieved throughout the year.
  • Use of company vehicle.
  • Medical, dental, vision insurance.
  • Telehealth.
  • 401(k) with company match and profit sharing.
  • Paid holidays.
  • Paid vacation and sick leave.
  • Company-paid life insurance.
  • Employee assistance program.
  • Referral bonus.
  • Employee discounts.
  • Excellent recognition program.
  • Career growth opportunities.