Technical Service Department Manager

6 days ago


Hendersonville, Tennessee, United States Aladdin Temp-Rite Full time
Job Summary

The Technical Customer Support Manager is responsible for overseeing the field service department's operations, ensuring exceptional customer service, and leading a team of service department personnel. This role involves managing customer interactions, equipment warranty administration, service contracts, coordinating in-house and in-field equipment repairs, equipment installation projects, and providing various reports to management.

Duties and Responsibilities
  • Leadership and Team Management
    • Lead, mentor, and manage the service team to ensure high organizational performance, efficiency, and internal and external customer satisfaction.
    • Conducting regular performance reviews and providing feedback to team members on formalized goals/objectives.
  • Customer Service and Support
    • Ensure prompt and effective resolution of customer requests for service and complaints.
    • Collaborate with sales, engineering, product management, operations, and other departments to resolve open issues and provide feedback regarding possible product improvements.
  • Project Management and Coordination
    • Ensure that installations projects are planned, coordinated, and executed to a professional standard.
    • Manage service parts inventory and forecasting to optimize responsiveness to demand.
  • Relationship Management
    • Manage relationship with Master Parts Distributor (Partstown) to capitalize on their core competencies (parts sales, web ordering and fulfillment, trouble shooting, video production, warranty support).
  • Reporting and Analysis
    • Manage/administer equipment warranty and support programs including reporting on the relevant activities and results.
    • Actively participates in the response to RFP/RFQ/Bids for system projects by evaluating the installation/project requirements and costs of each unique project including scopes of work.
  • Service Department Efficiency
    • Monitor and report various KPIs related to service activities and results.
    • Develop and maintain a service agent network that is technically competent, responsive, and geographically comprehensive.
  • Product Development and Maintenance
    • Work with the Product Management, Marketing, and Engineering to review, develop, and maintain equipment specification sheets and installation/operations/service manuals for Aladdin equipment.
  • Process Improvement
    • Identity opportunities for process improvements and best practices to enhance service department efficiency and effectiveness as well as Aladdin as a whole.
Required Skills and Abilities
  • Effective Communication
    • Effective verbal and written communication skills.
  • Organizational and Team Building
    • Superior organizational and team building skills.
  • Technical Skills
    • Proficient in Microsoft Office (including Excel), CRM software, and ERP systems (JDE system experience a plus).
Education and Experience
  • Education
    • BA/BS required.
  • Experience
    • Minimum of 10+ years of successful Technical Service departmental management with a team makeup of 5 or more.

Aladdin Temp-Rite provides equal opportunities to all employees and applicants without regard to disability, race, color, religion, sex, sexual orientation, gender identity, or national origin.



  • Hendersonville, Tennessee, United States Aladdin Temp Rite Full time

    Job SummaryThe Technical Customer Support Manager is responsible for overseeing the field service department's operations, ensuring exceptional customer service, and leading a team of service department personnel.This role involves managing customer interactions, equipment warranty administration, service contracts, coordinating in-house and in-field...


  • Hendersonville, Tennessee, United States UNC Health Care Full time

    Job SummaryWe are seeking a highly skilled and experienced Radiology Supervisor to lead our Breast Imaging Department. As a key member of our team, you will be responsible for ensuring the effective daily operations of our breast imaging department, both onsite and in our mobile clinic(s), while maintaining high-quality patient care.Key ResponsibilitiesLead...


  • Hendersonville, Tennessee, United States TriStar Hendersonville Medical Center Full time

    Job Summary:The Cardiac Services RN Manager is responsible for overseeing the daily operations and staffing of the Cardiac Services department at TriStar Hendersonville Medical Center. This role ensures high-quality, patient-centered care by monitoring and evaluating the provision of nursing care in accordance with established policies and procedures.Key...


  • Hendersonville, Tennessee, United States Lee Full time

    **Job Summary:**We are seeking a highly skilled and experienced Residential HVAC Service Manager to join our team at Lee Company. As a key member of our leadership team, you will be responsible for supervising and directing our residential HVAC service technicians on job sites.**Key Responsibilities:**Supervise and direct residential HVAC service technicians...


  • Hendersonville, Tennessee, United States TriStar Hendersonville Medical Center Full time

    OverviewAre you ready to lead a team of dedicated nursing professionals who prioritize patient care? Our organization is seeking a Manager of Cardiac Services Nursing. As part of a premier healthcare network, we are committed to investing in our staff, ensuring they have the resources they need to thrive.BenefitsOur facility provides a comprehensive rewards...


  • Hendersonville, Tennessee, United States CoStar Realty Information, Inc. Full time

    Senior Technical Business AnalystWe are seeking a highly skilled Senior Technical Business Analyst to join our team at CoStar Realty Information, Inc. This role will play a critical part in supporting multiple software products and brands across the organization.Key ResponsibilitiesCollaborate with Product Development and Design to create software products...


  • Hendersonville, Tennessee, United States CoStar Realty Information, Inc. Full time

    Job Title: Senior Technical Business AnalystWe are seeking a highly skilled Senior Technical Business Analyst to join our team at CoStar Realty Information, Inc. This role will play a critical part in supporting multiple software products and brands across the organization.Key Responsibilities:Collaborate with Product Development and Design to create...


  • Hendersonville, Tennessee, United States Marshalls Full time

    Marshalls - A Retail Department Supervisor role at Marshalls is a great opportunity to develop your skills in customer service and team management. As a Retail Department Supervisor, you will be responsible for training and coaching Associates on providing exceptional customer experiences, assigning registers and supporting POS coverage, and addressing...


  • Hendersonville, Tennessee, United States TriStar Hendersonville Medical Center Full time

    Job SummaryThe Cardiac Services RN Manager is responsible for overseeing the daily operations and staffing of the unit/department, ensuring high-quality patient-centered care.Key ResponsibilitiesMonitor and evaluate the provision of nursing care in accordance with established policies and procedures.Hold staff accountable for quality and clinical outcomes in...


  • Hendersonville, Tennessee, United States Henderson County Education Foundation Full time

    Job SummaryWe are seeking a highly skilled and experienced Nutrition Services Manager to join our team at Henderson County Education Foundation. As a key member of our food service team, you will be responsible for overseeing the daily operations of our school cafeterias, ensuring the highest standards of quality, safety, and customer satisfaction.Key...


  • Hendersonville, Tennessee, United States GLC On-The-Go Full time

    Job Opportunity for Emergency Department NurseGLC On-The-Go is seeking a skilled Emergency Department Nurse for a travel nursing assignment. This opportunity offers a chance to work in a dynamic environment and gain valuable experience.Job DetailsSpecialty: Emergency DepartmentJob Location: Henderson, North CarolinaTravel Nurse Salary: $1,761/weekAssignment...


  • Hendersonville, Tennessee, United States FreshPoint Full time

    Job SummaryAs a Customer Service Representative at FreshPoint, you will play a vital role in maintaining and increasing market share by satisfying existing and new customer needs and meeting management/department objectives. You will coordinate customer service with all departments within the organization, develop a close working relationship with customers,...

  • Automotive Assistant

    2 weeks ago


    Hendersonville, Tennessee, United States Mavis Tire Supply Full time

    Job SummaryWe are seeking highly motivated and experienced Automotive Assistants and Service Managers to join our team at Mavis Tire Supply. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring the efficient operation of our repair shop, and maintaining a high level of quality and safety...


  • Hendersonville, Tennessee, United States Clarvida, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Intensive In-Home Services Manager to join our team at Clarvida, LLC. As a key member of our clinical staff, you will be responsible for supervising, coordinating, and providing Intensive In-Home Services activities for consumers of all ages receiving treatment from our Family Preservation...


  • Hendersonville, Tennessee, United States Marshalls Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Retail Department Coordinator to join our team at Marshalls. As a key member of our store operations, you will be responsible for ensuring the efficient processing of merchandise, maintaining a clean and organized store environment, and providing exceptional customer service.Key...


  • Hendersonville, Tennessee, United States RNnetwork Full time

    Emergency Department Nurse OpportunityRNnetwork is seeking a skilled Emergency Department nurse to join our team in Henderson, North Carolina. As a travel nurse, you will have the opportunity to work in a fast-paced and dynamic environment, providing quality care to patients in need.About the JobSpecialty: Emergency DepartmentDiscipline: RNStart Date:...


  • Hendersonville, Tennessee, United States BlueSky Innovations Full time

    We are seeking a dedicated and passionate nursing professional to join our team as a Deputy Nursing Service Manager. If you value a respectful work environment, are looking for a strong team, and appreciate recognition and motivation, we have the perfect opportunity for you.A reputable nursing home in the Hendersonville area is looking for a new nursing...

  • Store Manager

    1 week ago


    Hendersonville, Tennessee, United States Hibbett Sports Full time

    Job Title: Store ManagerHibbett Sports is seeking a highly motivated and experienced Store Manager to lead our retail team in Hendersonville, NC. As a Store Manager, you will be responsible for overseeing the sales efforts in each department, supervising the store's overall operation, and ensuring efficiency and profitability.Key Responsibilities:Manage and...

  • Service Technician

    5 days ago


    Hendersonville, Tennessee, United States Phoenix Innovations Full time

    About the RoleWe are seeking a highly skilled Service Technician - Electricity Networks to join our team at Schleswig-Holstein Netz AG. As a key member of our team, you will be responsible for overseeing the construction of investment projects in network construction, performing monitoring activities for the construction and operation of electricity...

  • Service Technician

    7 hours ago


    Hendersonville, Tennessee, United States Carrols Restaurant Group Full time

    Service Tech Job DescriptionAt Carrols Restaurant Group, we're seeking a skilled Service Tech to join our team. As a key member of our maintenance team, you'll play a critical role in ensuring the smooth operation of our restaurants.Key Responsibilities:Prioritize and complete necessary repairs in a timely and efficient manner.Collaborate with the R&M Budget...